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Chat console is not normally working - by sopoongen

This topic has 2 replies, 2 voices, and was last updated 8 years ago ago by Eva Kemp

  • Avatar: sopoongen
    sopoongen
    Participant
    April 6, 2016 at 08:40

    Hi,

    I need some your help using chat console plugin.

    1. Display time in chat console is different with real time.
    ex. real time 13:00 display time in chat console 23:00

    2. When my guests are trying to chat when I am online they got a message “You are not logged in”.
    I cannot find the right setting.

    Can you help me?

    Thanks

    * May I suggest that I sent simillar topic yesterday. But I can’t find the topic in ‘Legenda WordPress Support Forum’. So I’m sending to you new toic.

    Please, contact administrator
    for this information.
    #120178 Copied Theme version: 2.11.0 WooCommerce version: 2.5.2
    1 Answer
    Avatar: Eva
    Eva Kemp
    Support staff
    April 6, 2016 at 09:30

    Hello,

    Please update WordPress to the latest version and Woocommerce as well.
    Also update all required plugins https://www.8theme.com/download-plugins/ including Screets Chat plugin. Configure it as described here http://screets.org/apps/chatx/forums/d/102-chat-session-not-connecting

    Don’t forget to create back up of your files and database before starting update process!

    Regards,
    Eva Kemp.

    #120187 Copied
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