Chat box overlay distorted? - by bellaphile

This topic has 8 replies, 2 voices, and was last updated 5 years, 5 months ago ago by Rose Tyler

  • Avatar: bellaphile
    bellaphile
    Participant
    October 10, 2018 at 20:18

    Hi there,
    We’re in the process of updating our site over to Royal (Meeting) but have run into an issue: A chat box that we’ve installed on the right hand side has warped once Royal is activated and I’m not sure where in the coding I would go to fix. On our current site with our old theme, the box is functioning normally.

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2018 at 07:16

    Hello,

    I can’t see your site http://prntscr.com/l4pn3q Please provide us with access.

    Regards

    Avatar: bellaphile
    bellaphile
    Participant
    October 11, 2018 at 15:18

    see below

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2018 at 15:21

    Please check credentials and provide correct login + pass
    Thanks in advance.

    Regards

    Avatar: bellaphile
    bellaphile
    Participant
    October 11, 2018 at 15:31

    see below, just tested this and was able to login

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2018 at 15:52

    Please add this code in Theme Options > Custom css:

    iframe.novocall {
        max-width:  unset !important;
    }

    Regards

    Avatar: bellaphile
    bellaphile
    Participant
    October 11, 2018 at 16:05

    thank you, that solved it!
    Last question…are you able to see why my footer is missing?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2018 at 16:15

    You’re welcome!
    I do not see content in footer http://prntscr.com/l4wzp3 Please add static blocks into appropriate widget areas.

    Regards

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