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Changes are updating in Elementor editor but not in live website

This topic has 20 replies, 3 voices, and was last updated 2 months, 3 weeks ago ago by Jack Richardson

Gina

Participant

August 28, 2025 at 06:20

I’ve been having a lot of issues with the website making changes throughout the site. Every time I make changes in Elementor whether in a static block or via the customizer, I can see the changes in the editor view of Elementor however when I click save/publish and go to the live website, the changes are not there. I have cache disabled so that’s not an issue in this case.

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19 Answers

Alex Carter

Support staff

August 28, 2025 at 06:30

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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Gina

Participant

August 29, 2025 at 00:43

Please see private comment

Please contact administrator
for this information.

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Alex Carter

Support staff

August 29, 2025 at 05:17

Hello,

You may use any email address to create a new account; it does not necessarily need to be your personal email or ours.

Warm Regards,
The 8Theme Team

Please contact administrator
for this information.

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Gina

Participant

September 3, 2025 at 23:35

Hello,

Sorry i did reply last week. However I cant find it in this thread.

You have been added as a user

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

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Alex Carter

Support staff

September 4, 2025 at 06:33

Hello,

Thank you for your message.

Please kindly provide the password in plain text rather than a screenshot. Before doing so, make sure that you are able to log in yourself using the credentials you are sharing with us.

Best regards,
8Theme’s Team

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Gina

Participant

September 4, 2025 at 06:40

Whats your reason from not using the screenshot? Other wise I need to reset it again for the 100th time

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Alex Carter

Support staff

September 4, 2025 at 07:55

Hello,

Private Content

Best regards,
8Theme’s Team

Please contact administrator
for this information.

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Gina

Participant

September 5, 2025 at 00:08

Thank You,

Yeah That hasn’t really helped, I am not even a 100% sure this is the full issue.

Please contact administrator
for this information.

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Jack Richardson

Support staff

September 5, 2025 at 10:44

Hello @Gina,

I hope this message finds you well.

We have reviewed your website and noticed that a fatal error is currently being displayed, which is preventing us from logging in or attempting to access the dashboard.

Could you kindly resolve the fatal error so that we may proceed with investigating the issue related to the editor? Alternatively, if you prefer, please provide us with FTP access (in text format, not as a screenshot), so we can address the fatal error directly and further examine any related issues.

Thank you for your cooperation.

Best regards,
The 8Theme Team

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Gina

Participant

September 7, 2025 at 23:27

The same error came up from me, I tired restalling a old version of the website from 2 days ago. I have new backed up a even older version have gotten in.

Try again with the details above

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Jack Richardson

Support staff

September 8, 2025 at 06:12

Hello @Gina,

We hope this message finds you well.

We have reviewed and updated the content in the heading section of the “About Us” page, as shown in the following screenshot: https://prnt.sc/4C6pqdj4xcWp. After saving the changes, we confirmed that they were successfully reflected on the frontend: https://prnt.sc/4vjulqCQ9-y6.

At this time, we are unable to identify any issue with the changes not being saved or displayed on the frontend. To assist you further, could you kindly provide us with the specific steps to reproduce the issue on your end?

We appreciate your cooperation and look forward to resolving this matter promptly.

Best regards,
The 8Theme Team

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Gina

Participant

September 8, 2025 at 22:43

Thank you, However in the message above I explained its the shop page that isn’t saving, Yet it saves on every other page on the website.

Please read the messages above

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Gina

Participant

September 8, 2025 at 22:44

Thanks

Please contact administrator
for this information.

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Jack Richardson

Support staff

September 9, 2025 at 08:30

Dear @Gina,

We hope this message finds you well.

We would like to inform you that we have tested the Shop page editor with custom modifications. You can view the results of our test here: https://prnt.sc/Fu5b7-CJotZl. The frontend output remained consistent, as shown in the following screenshot: https://prnt.sc/QamOhCh7j7DL.

Additionally, we conducted the same test using an incognito browser. After clearing the cache, the changes were successfully reflected on the frontend. Please see the result here: https://prnt.sc/0HO-VyEn1Imk.

To assist you more effectively, we kindly ask that you provide a detailed description of the issue you are experiencing on the Shop page. If possible, a video demonstrating the problem would be very helpful for our investigation.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

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Gina

Participant

September 9, 2025 at 22:27

1,

I am unable to add a buy now button that direct to the affiliate site on each individual product

2. Its not making changes to the shop page that is the issue its when i save them onto the live site is the issue. It doesn’t change over to the live site. This is shown in the video Above.

3. i cant change the amount of products displayed on the shop page,

4. the edit mode looks completely different to the live site, colour of bottom, what the button says. This is all shown in the video above.,

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Gina

Participant

September 9, 2025 at 22:28

Can you please take the time to read and go over all the information above, that I have provided.

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Jack Richardson

Support staff

September 10, 2025 at 07:56

Hello @Gina,

We hope this message finds you well.

1. We noticed that the “Catalog Mode” option was enabled for both logged-in and non-logged-in users. As a result, the product buttons were redirecting to an alternative page. We have temporarily disabled this option so you can review the changes. For more information on external/affiliate products, please refer to the official WooCommerce documentation: https://woocommerce.com/document/managing-products/#external-affiliate-products.

2. Regarding the styling issue, we recommend experimenting with different styles. It appears that only the second color was set for the gradient for product buttons, which prevents it from displaying correctly on the frontend. Both colors need to be defined for the gradient to render properly. Please see the following screenshots for reference:
– Editor view: https://prnt.sc/2uyRotohuqJ_
– Frontend view: https://prnt.sc/i7Z8m6JDzbXD

3. To configure the number of products displayed on the shop page, please navigate to the following setting in Theme Options: https://prnt.sc/ul4PVsg30V93. You can use the search function within Theme Options to locate this setting easily. For example, we set the number of items to 3, and the frontend result is shown here: https://prnt.sc/mH5JnXUf8n3I.

4. Lastly, the issue you mentioned was indeed caused by the “Catalog Mode” setting, as explained in point 1 above.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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Gina

Participant

September 11, 2025 at 00:07

1. Its meant to redirect, the issue is there just is no bottom, to click on to take them to the other website. when you are on the live site.
Can you please change it set up that way, when you click buy now it goes to the other website

3. I changed it in the past and nothing happened

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Jack Richardson

Support staff

September 11, 2025 at 06:46

Hello @Gina,

We kindly recommend reviewing the WooCommerce documentation regarding external product links for further clarification. Additionally, we have checked the product settings and noticed that a custom URL has been set for some products. Please refer to the following screenshot for more details: https://prnt.sc/IajyRYFrjiJe (see the private content section).

If you have any additional questions, please, feel free to describe in details your request.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

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