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Change the position of the brand description

This topic has 10 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by Andrew Mitchell

martijntje

Participant

September 4, 2025 at 07:59

Hi,

Is it possible to change the position of the brand description? It now is on the top of the page – full width – and I would like to have it at the bottom, just like the category-descriptions.

Tnx.

Please, contact administrator
for this information.

#454157 Copied

9 Answers

martijntje

Participant

September 5, 2025 at 08:11

Hi – any thoughts on this issue? Tnx.

#454247 Copied

Andrew Mitchell

Support staff

September 5, 2025 at 13:54

Hello, martijntje,

At the moment, there is no available option to achieve this for brands. However, if you could kindly provide us with FTP access to your website, we would be happy to make the necessary changes for you.

Best regards,
The 8Theme Team

#454282 Copied

martijntje

Participant

September 8, 2025 at 15:51

Hi – tnx – see attached

Please contact administrator
for this information.

#454508 Copied

Andrew Mitchell

Support staff

September 9, 2025 at 13:01

Hello, martijntje,

Unfortunately, the FTP credentials you provided are not working. We are encountering the following error when attempting to connect:

“We can’t connect to FTP:
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server”

We kindly ask you to verify the credentials and test the connection yourself using an FTP client such as FileZilla. Please ensure that the details are correct and resend them to us.

Additionally, could you please confirm whether there are any IP restrictions or other limitations in place that might be preventing our access?

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

#454592 Copied

martijntje

Participant

September 10, 2025 at 11:13

Hi – I think attached ip-adres is better, via SFTP SSH file transfer protocol

Please contact administrator
for this information.

#454662 Copied

Andrew Mitchell

Support staff

September 11, 2025 at 14:15

Hello, martijntje

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

#454783 Copied

Andrew Mitchell

Support staff

September 14, 2025 at 15:35

Hello, martijntje,

Thank you for providing access. We have updated the position of the brand description display in accordance with your request. Kindly check and let us know if everything is working as expected.

Best regards,
The 8Theme Team

#454959 Copied

martijntje

Participant

September 16, 2025 at 07:52

Tnx – looks good!

#455094 Copied

Andrew Mitchell

Support staff

September 16, 2025 at 11:11

Hello, martijntje,

You’re most welcome! Wishing you a wonderful day ahead.

We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

You can rate us here: https://themeforest.net/downloads

Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

Best Regards,
8Theme’s Team

#455110 Copied
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