Category with sub category pages do not show up like they should

This topic has 6 replies, 3 voices, and was last updated 1 years, 8 months ago ago by Andrew Mitchell

  • Avatar: ziga32
    ziga32
    Participant
    April 10, 2024 at 09:51

    All category pages look ok, like they should
    https://pasovi-verona.si/kategorija-izdelka/usnjena-torbica/

    But I have one category which has sub categories
    https://pasovi-verona.si/kategorija-izdelka/western-pasovi/
    but it does not show products, it only shows subcategory folders.
    https://i.imgur.com/bP3Vfig.png
    Even if settings are set to show products
    https://i.imgur.com/IcQj6bc.png

    Even when product is selected to be in both categories
    https://i.imgur.com/I00JRLi.png
    it does not show, it only shows folders.

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2024 at 10:49

    Hello, ziga32,

    To proceed effectively, we require wp-admin and FTP access to further diagnose and resolve the issue.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: ziga32
    ziga32
    Participant
    April 10, 2024 at 11:06

    Here

    let me know if you will be also needing ftp

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2024 at 11:11

    Hello, ziga32,

    Thank you for your prompt response.

    We kindly request that you conduct a test when the default WooCommerce theme, Storefront, is activated on your website. This can be done by navigating to Appearance > Themes within your site’s dashboard.

    Should the issue persist regardless of the theme activated, we advise you to seek assistance from the WooCommerce plugin support team for further investigation.

    However, if the problem appears to be isolated to the XStore theme, please provide us with FTP access.

    We appreciate your cooperation and attention to this matter.

    Best Regards,
    8Theme’s Team

    Avatar: ziga32
    ziga32
    Participant
    April 10, 2024 at 12:11

    ok thanx

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 10, 2024 at 12:11

    Dear ziga32,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

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The issue related to '‘Category with sub category pages do not show up like they should’' has been successfully resolved, and the topic is now closed for further responses

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