Category Still visible on sidebar when there are not products

This topic has 8 replies, 2 voices, and was last updated 9 years, 8 months ago ago by Jack Richardson

  • Avatar: Susana
    Susana
    Participant
    July 21, 2014 at 16:35

    Hi,
    I notice that categories who doesn’t have products is still visible on Sidebar menu, in the case of Sneakers, is showing (3), but there are no products available.
    Could you take a sight, please?

    Thanks,
    Regards,
    Susana

    https://dressaddict.de/pro-cat/a-schuhe/sneakerde/

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 21, 2014 at 16:51

    Hello,

    As we can see there are 3 products in the category:

    Regards,
    Jack Richardson

    Avatar: Susana
    Susana
    Participant
    July 21, 2014 at 16:59

    It’s so strange because, the 3 products are in Draft Status. What could be the problem?

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 21, 2014 at 17:02

    Do you use some caching plugin? If yes please try to clear your cache.

    Regards,
    Jack Richardson

    Avatar: Susana
    Susana
    Participant
    July 22, 2014 at 08:07

    Hi,
    Yes I’m using a cache plugin, I’ve cleared cache and updated my browser. However, the category is still showing 3 items in the “Sneakers” category .

    Regards,
    Susana

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 22, 2014 at 08:34

    Hello,

    We’ve checked this widget with default theme and issue still persist. That’s why we recommend you to contact WooCommerce support regarding your question.

    Regards,
    Jack Richardson

    Avatar: Susana
    Susana
    Participant
    July 22, 2014 at 08:36

    Ok, thanks for your time.
    Regards,
    Susana

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 22, 2014 at 08:39

    You’re welcome!

    Regards,
    Jack Richardson

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