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Category Filters and Brand Filters not working

This topic has 9 replies, 5 voices, and was last updated 1 minute ago ago by Tony Rodriguez

Zeal Evince

Participant

December 8, 2025 at 13:01

Hi,

We are facing issues with “Product Category” filters and “Product Brand” filters on our website. When we activate these filters on our shop page, it shows “No products found.” But there are products in These Brands and categories. Please look into it. I have granted admin access to the private content.

Please, contact administrator
for this information.

#461883 Copied

8 Answers

Ayan Rahman

Support staff

December 8, 2025 at 13:36

Hi, Zeal Evince,

Thank you for reaching out to us.

It is possible that the cause of this is related to cached data.

We kindly recommend clearing the cache after making changes to products and categories. This includes clearing WooCommerce-related caches, which can be found in the following section:

WooCommerce > Status > Tools

Please ensure you clear the following fields:
– WooCommerce transients
– Expired transients
– Term counts
– Brands transients

If you continue to experience any issues after performing these steps, please do not hesitate to contact us for further assistance.

Warm Regards,
The 8Theme Team

#461890 Copied

Zeal Evince

Participant

December 8, 2025 at 14:28

Hi,

We cleared all the caches. Our website is on Nitropack, and we have cleared all the caches from there as well. But still the issue persists.

#461906 Copied

Zeal Evince

Participant

December 8, 2025 at 14:36

The issue is resolved if we add /?parameter to the original filter url : https://zealevince.in/shop/?filter_cat=football-merchandise/?parameter

Please check screenshots.

Files is visible for topic creator and
support staff only.

#461911 Copied

Jack Richardson

Support staff

December 8, 2025 at 15:40

Hello @Zeal Evince,

Please check it now. We have applied the latest patches: https://prnt.sc/mNYL50KuKeGQ. It is now functioning correctly without the additional parameter: https://zealevince.in/shop/?filter_cat=football-merchandise/.

You can find more information here: https://www.8theme.com/documentation/xstore/theme-installation/how-to-use-xstore-patcher/

Best regards,
Jack Richardson
The 8Theme Team

#461919 Copied

Zeal Evince

Participant

January 9, 2026 at 11:08

Hi,

Thanks with the Patch the Brand and Category Filters are working fine.

But when we apply Size filter and instock filetr we want that only products with that particular size available in stock should be visible. This is not the case.

Can we resolve that?

Please contact administrator
for this information.

#463969 Copied

Andrew Mitchell

Support staff

January 9, 2026 at 13:57

Hello, Zeal Evince,

Once again, thank you for providing access. We have checked the issue with the size and stock filter and made the necessary adjustments. Please verify whether the filter is now working according to your expectations.

Best regards,
8Theme Team

#463990 Copied

Zeal Evince

Participant

January 28, 2026 at 11:07

Thanks for the support! My topic “Category Filters and Brand Filters not working” has been successfully resolved.

#465040 Copied

Tony Rodriguez

Support staff

January 28, 2026 at 11:07

Dear Zeal Evince,

We really appreciate your time and engagement within the WordPress & WooCommerce community

Your feedback drives every improvement we make in XStore — helping us deliver a smoother and more flexible experience with each update.

Leave Feedback →
(takes less than a minute)

Your input makes a real difference.

Topic closed.
The 8Theme Team

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Category Filters and Brand Filters not working

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