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Cart – text and prices etc all blank

This topic has 7 replies, 3 voices, and was last updated 7 years, 12 months ago ago by Jack Richardson

smartrobbie

Participant

April 17, 2016 at 10:45

hi, on mobile, when I check out most of the page is blank of text, e.g. the pink buttons dont have text, there is not text on the quantity, price, total, or any cart totals.

this appears to be ipad only (or maybe all mobile devices)

also we have 2 shipping methods, local pick up and a flat rate, but the local pick up doesnt seem to be showing at check out on ipad?

#121594 Copied

6 Answers

Jack Richardson

Support staff

April 18, 2016 at 09:07

Hello,

As I see Cart page is shown fine on tablet:
http://storage7.static.itmages.com/i/16/0418/h_1460966841_6148489_1f8f2c3886.png

Try to clear browser cache and check again.

Best regards,
Jack Richardson.

#121663 Copied

smartrobbie

Participant

April 21, 2016 at 15:52

thanks ill check again,

when checking out, there are 2 different shipping methods – flat rate or local pick up. on desktop they show both, but on mobile, it only shows local pick up as an option. how can I get both to show on mobile?

#122415 Copied

smartrobbie

Participant

April 21, 2016 at 15:57

sorry its the other way around, it shows flat rate shipping but doesnt show the option for local pick up on mobile, but it shows on desktop for both options.

#122418 Copied

Eva Kemp

Support staff

April 21, 2016 at 17:43

Hello,

As I see both methods are shown:
http://storage2.static.itmages.com/i/16/0421/h_1461256805_1053867_4677a9fed0.png .
Try to check your Woocommerce settings you set for Shipping.

Regards,
Eva Kemp.

#122442 Copied

smartrobbie

Participant

April 29, 2016 at 04:30

hi, tried clearing cashe but still getting the same issue – only see one shipping option not all.

I can see a few people aren’t completing checkout today and it could be related. I have new packages which are being promoted so I would to make sure everything is working if someone wants to complete a transaction.

#123443 Copied

Jack Richardson

Support staff

April 29, 2016 at 09:35

Hello,

Please check if the issue persists with default Woocommerce theme Storefront https://www.woothemes.com/storefront/ too or only with our theme.
Let us know the result.

Best regards,
Jack Richardson.

#123479 Copied
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