Cart quickview is not allowing to scroll down to see all products

This topic has 10 replies, 4 voices, and was last updated 10 months, 3 weeks ago ago by Andrew Mitchell

  • Avatar: Abhijeet Kumar
    Abhijeet Kumar
    Participant
    January 11, 2025 at 17:16

    User is unable to scroll through all products on the cart page in quick view mode on laptop and mobile. In place of cart page, the page in background is getting scrolled up and down and hence user can see only first 2-3 products.

    Steps to replicate:
    1) Launch the site
    2) Add 4-5 products to cart
    3) After adding the last product in cart, check the products in quick view/ appearing smaller cart
    4) Scroll up and down to check all products
    5) User should be able to scroll up and down to see all products

    https://paste.pics/3481c4c6f8f6070c20e4bc9cd2911e69

    Please, contact administrator
    for this information.
    9 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 13, 2025 at 05:26

    Hello, @Abhijeet Kumar,

    Thank you so much for purchasing our theme and contacting our support center.

    To update your shopping cart settings, please follow these steps:
    1. Navigate to “XStore Builders”.
    2. Select “Header Builder” and then choose “Edit Header Template” via Elementor.
    3. Proceed to “Edit Shopping Cart”.
    4. Choose “Off-Canvas/Dropdown”.
    5. Set the “Products Amount” according to your requirements.
    6. Ensure to save the changes by clicking “Update”.

    For your reference, an image has been provided in the private content area.

    Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

    We trust this information will be of assistance to you. Should you have any further inquiries, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Abhijeet Kumar
    Abhijeet Kumar
    Participant
    January 13, 2025 at 10:42

    No “Products Amount” option available under the mentioned location. Neither this could be found on documentation

    Please contact administrator
    for this information.
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    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 13, 2025 at 13:06

    Hello, @Abhijeet Kumar,

    Thank you for your response.

    1/ We are unable to access your Website Header builder via elementor, Please see the screenshot in the private content area.

    2/ Please Check System Requirements:

    Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://ibb.co/tZwzJSv
    We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

    For this please contact your service provider and ask them to fix it.

    After that, Please clear your browser cache, server cache, or any cache mechanism and recheck again.

    3/ Please contact to your hosting provider to make sure the security system doesn’t block this ajax request: ?wc-ajax=update_order_review.

    If it’s still not working, please you provide URL, temporary FTP access. We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team.

    Please contact administrator
    for this information.
    Avatar: Abhijeet Kumar
    Abhijeet Kumar
    Participant
    January 16, 2025 at 09:29

    Please find your answers as below:

    1/ We are unable to access your Website Header builder via elementor, Please see the screenshot in the private content area.

    —- I am able to Access the website builder via elemoentor. Screenshot in Private Area.

    2/ Please Check System Requirements:

    —- The Website meets your system requirements. Screenshot in Private Area.

    3/ Please contact to your hosting provider to make sure the security system doesn’t block this ajax request: ?wc-ajax=update_order_review.

    —- I have confirmed with my Hosting provider thet are not blocking any ajax requests.

    FTP Access is given in the Private Content Area.

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    January 16, 2025 at 10:32

    Dear @Abhijeet Kumar,

    I hope this message finds you well.

    I am another member of the team, and I would like to bring to your attention that the Header Builder is currently displaying a 500 error, as shown in the screenshot below: (https://prnt.sc/8AAGcUON3MPx) sometimes 403 error: (https://prnt.sc/F5LcLwugb6TP)

    Could you kindly assist by reviewing this issue once again? Your support in resolving this matter would be greatly appreciated.

    Thank you in advance for your help.

    Best regards,
    8Theme Team

    Avatar: Abhijeet Kumar
    Abhijeet Kumar
    Participant
    January 18, 2025 at 14:03

    HI Team, You can check now or as an alternate, you can also check this on http://155.248.255.99/

    Avatar: Justin
    Luca Rossi
    Support staff
    January 20, 2025 at 10:55

    Dear @Abhijeet Kumar,

    We hope this message finds you well.

    We would like to kindly bring to your attention that the issue should now be resolved under the “Content” tab:

    https://prnt.sc/I5cO10Ujefpo

    We have updated the value to 6, and as a result, we are now able to scroll down and view more products in the cart quick view:

    https://prnt.sc/gF404D9xJpBR

    Could you please review this once again at your earliest convenience?

    Thank you for your time and assistance.

    Best regards,
    The 8Theme Team

    Avatar: Abhijeet Kumar
    Abhijeet Kumar
    Participant
    January 28, 2025 at 13:36

    Re-checked this as per the above screen shot on chrome, Firefox, mobiles. Results as below:
    1) Refurbraja.com – Kept the count as 8 – working fine
    2) http://155.248.255.99 – Count was 6 – working fine

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 28, 2025 at 13:36

    Dear Abhijeet Kumar,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

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The issue related to '‘Cart quickview is not allowing to scroll down to see all products’' has been successfully resolved, and the topic is now closed for further responses

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