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Cart quantity anomoly and checkout page inconsistency

This topic has 4 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by Luca Rossi

Kingsley

Participant

March 15, 2025 at 07:11

Hi,

Cart icon appears to show quantity within category page but not on the home page anymore. Video: https://drive.google.com/file/d/1cSHYMP1iNmbUCws0w86u4mP_rf0oRShg/view?usp=drivesdk

Checkout appears to show properly at times and then disappears other times. Additionally, sometimes it just shows blank fields next to the radio buttons. I was unable to film the blank field anomoly, it stopped happening and I will try to film it next time, but please take a look at the other two videos.

1 https://drive.google.com/file/d/1FgdDikrDN8N24BYdcGI-rXWuRGZ3ZXGE/view?usp=drivesdk

2 https://drive.google.com/file/d/1MJiq3s_NxqAkLNLeOFY6Jw6sn1Wpcjmd/view?usp=drivesdk

Thank you for your support.

Warm Regards,

Kingsley

Please, contact administrator
for this information.

#437394 Copied Theme version: 9.4.8

3 Answers

Luca Rossi

Support staff

March 16, 2025 at 17:07

Dear Kingsley,

We have noticed that you are using the WP-Rocket plugin. To address the issue you are experiencing, we added this solution to your website:

– (https://docs.wp-rocket.me/article/27-using-wp-rocket-on-your-ecommerce-site#cart-widgets)

Could you please check again?

Best regards,
8Theme Team

#437460 Copied

Kingsley

Participant

March 19, 2025 at 05:13

Hi,

Thank you for your reply. It appears to be fixed although I am a bit concerned what adverse effects this may cause? It appears now that hard cache with WP Rocket is not working as I have added several new products but they are not visible without refreshing, unless I use incognito browser. How can I make sure that returning clients are always seeing the most recent version of the site without clearing their cache or refreshing their screens. I am tempted to turn off WP Rocket entirely.

Regards,

Kingsley

#437818 Copied

Luca Rossi

Support staff

March 19, 2025 at 06:29

Dear @Kingsley,

Thank you for reaching out to us.

In this case, we kindly recommend that you contact the WP-Rocket Support Team for further assistance regarding this issue. You can reach them at the following link: (https://wp-rocket.me/support/).

Please note that issues related to third-party plugins fall outside the scope of our standard support services.

We appreciate your understanding.

Best regards,
8Theme Team

#437822 Copied
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Cart quantity anomoly and checkout page inconsistency

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