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Cart Product Price excluding VAT/Tax - by frankgribbin

This topic has 16 replies, 3 voices, and was last updated 9 years, 1 months ago ago by Eva Kemp

frankgribbin

Participant

March 23, 2015 at 22:27

Since upgrading both xmarket and woocommerce I am having an issue with the product prices on the cart page. The checkout page is fine.

On the cart page the actual product price shows which is the amount excluding VAT. However, I have the setting in WC set to show all prices on the cart and checkout page to include VAT. It shows correctly everywhere except this page, the cart page, and the cart dropdown when you hover over the basket.

Can you advise what has gone wrong here and why it will not show the product prices in the cart inclusive of VAT? Need an urgent fix on this as the client is not impressed.

You can check the website and see for yourself the wrong/different amounts shown for the individual products price on that cart page or cart dropdown. These need to show the price including the tax/VAT.

Thanks again,

Frank

#51844 Copied Theme version: 1.9 WooCommerce version: 2.3.7

15 Answers

Robert Hall

Support staff

March 24, 2015 at 08:34

Hello,

Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

#51884 Copied

frankgribbin

Participant

March 24, 2015 at 14:31

Hi Robert,

Thanks, details requested below.

Regards,

Frank

Please, contact administrator
for this information.

#52001 Copied Theme version: 1.9 WooCommerce version: 2.3.7

Eva Kemp

Support staff

March 24, 2015 at 15:15

Hello,

As I see the price including VAT is shown on Cart page:
http://storage4.static.itmages.com/i/15/0324/s_1427206436_5848400_3c4c345fd1.png

Please check it once more.

Thank you.
Regards,
Eva Kemp.

#52037 Copied

frankgribbin

Participant

March 24, 2015 at 15:51

Hi Eva,

That is correct but was not the problem I was trying to explain.

On that screenshot, if you look above the area you have highlight where the products are. The Price for the product is less than the total in that it shows the price less the tax but I need it to show the full product price, including the vat/tax. It did before the upgrade but doesn’t now and I can’t get it to show the prices correct again.

This problem also appears when you hover over cart and it show the products in the hover, the product price is less than the total causing confusion.

If you could advise again thanks on this issue.

Regards,

#52047 Copied Theme version: 1.9 WooCommerce version: 2.3.7

frankgribbin

Participant

March 24, 2015 at 15:52

Can you also turn off the debug messages when you are finished as this is a live site with customers placing orders so seeing those message may loose the client orders.

#52049 Copied

frankgribbin

Participant

March 25, 2015 at 13:21

Any luck with this issue yet?

#52253 Copied

frankgribbin

Participant

March 25, 2015 at 13:54

Just a thought on this issue as I may be way off the mark here as I don’t know what is causing the issue.

The issue seems to be affecting the cart totals in the cart page and on the cart drop down summary.

The file with v1.9 for cart-totals.php says it is incompatible with WC 2.3.X and you advised to delete the cart-totals.php file which I have.

Could it be related to this issue?

#52264 Copied

frankgribbin

Participant

March 25, 2015 at 13:55

I meant to add there when I switch to another theme all the prices show correctly including tax which would suggest to me it is theme related possibly.

#52265 Copied

Eva Kemp

Support staff

March 25, 2015 at 16:34

Hello,

I’ve checked Cart page with default WordPress theme and the prices are shown the same as with our theme. Please compare:
https://s3.amazonaws.com/fvd-data/notes/168674/1427297355-7dkdTh/screen.png and
https://s3.amazonaws.com/fvd-data/notes/168674/1427297574-4EsEct/screen.png

Thank you.
Regards,
Eva Kemp.

#52332 Copied

frankgribbin

Participant

March 25, 2015 at 16:48

Hi Eva,

I must not be explaining this very well as your two screenshots there show exactly the problem I am having and the difference between the default WordPress/WC theme and yours.

Look at those screenshots, it is not the Cart Totals box, it is the individual product lines above. You can clearly see from the default theme the the product price and total are the exact same. In the screenshot of your theme you can clearly see that there product price is lower (exc. vat/taxes) than the total.

Default Theme Product Price for Commercial Hive Pack is 195 x 1 = 195 (all correct and both include tax)
Your Theme Product Price for Commercial Hive Pack is 158.84 x 1 = 195 (discrepancy between two prices)

It is the discrepancy that is the problem and causing the client and their customers major confusion and lost orders.

Does that help clarify the problem being experienced?

Thanks,

Frank

#52337 Copied

Eva Kemp

Support staff

March 25, 2015 at 18:12

Hello,

Sorry for misunderstanding. Now I see the issue and it has been fixed.
Please clear browser cache and check Cart page.

Regards,
Eva Kemp.

#52367 Copied

frankgribbin

Participant

March 25, 2015 at 21:44

Hi Eva,

No problem and thanks for the fix.

Can you also apply that fix to the dropdown cart that appears when you hover over the cart at the top of the page? Exact same problem here.

Thanks again,

Frank

#52417 Copied

Eva Kemp

Support staff

March 26, 2015 at 09:20

Hello,

This has been fixed as well.
Please check.

Regards,
Eva Kemp.

#52467 Copied

frankgribbin

Participant

March 26, 2015 at 12:25

Hi Eva,

Thanks for that.

Can I just confirm all of these issues have been fixed for future updates?

There have been a good few issues in v1.9 which have been inconvenient but I have to say your support in solving these issues has been very good indeed.

I really appreciate all your help recently.

Kind regards,

Frank

#52513 Copied

Eva Kemp

Support staff

March 26, 2015 at 12:47

Hello,

You’re welcome.
We’ll include these fixes in the next update.

Regards,
Eva Kemp.

#52518 Copied
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