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  mannoo2009

  Participant

  August 12, 2016 at 11:11

  When I add products first time, the cart updated normally. But, when I empty the cart and try to add other product, the cart still show empty page.

  I don’t have any caching plugins, Plus I tried to stop plugins and try fixing this issue, but the problem still present.

  Latest version is installed of Royal theme, woocommerce and all plugins.

  the website is in private content.

  Please, contact administrator
  for this information.

  #136492 Copied
  8 Answers
  

  Rose Tyler

  Support staff

  August 12, 2016 at 12:31

  Hello,

  Please, provide admin panel and FTP access in Private Content.

  Regards,
  Rose Tyler.

  #136502 Copied
  

  mannoo2009

  Participant

  August 12, 2016 at 14:59

  Info is in Private content:

  Please, contact administrator
  for this information.

  #136517 Copied
  

  Rose Tyler

  Support staff

  August 12, 2016 at 15:09

  Unfortunately the FTP credentials are not correct. Please check it and provide us again.

  Regards,
  Rose Tyler.

  #136519 Copied
  

  mannoo2009

  Participant

  August 12, 2016 at 15:52

  I tried it and its correct. Please try again

  Please, contact administrator
  for this information.

  #136521 Copied
  

  Rose Tyler

  Support staff

  August 12, 2016 at 16:01

  We can’t connect to your ftp. Please contact your server manager.

  Regards,
  Rose Tyler.

  #136523 Copied
  

  mannoo2009

  Participant

  August 12, 2016 at 16:56

  Please give me your IP which try login from (to whitelist on server firewall)

  Please, contact administrator
  for this information.

  #136525 Copied
  

  mannoo2009

  Participant

  August 12, 2016 at 18:27

  I am waiting your reply as I need to fix this cart issue a.s.a.p

  Thanks in advance.

  #136528 Copied
  

  Olga Barlow

  Participant

  August 13, 2016 at 11:24

  Hello,

  We have sent IP to your email. Please, make sure that both the credentials are correct before reply back.
  We want to help you but we can do nothing if we can’t check files and admin panel setting.

  Regards

  #136550 Copied
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