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Cart Empty for users - by elijahmchenry - on WordPress WooCommerce support

This topic has 13 replies, 5 voices, and was last updated 7 years, 7 months ago ago by Jack Richardson

elijahmchenry

Participant

April 15, 2016 at 21:16

Hey,

I’m having an issue where my cart is displaying as empty when users add an item to the cart. When I’m logged in though, I can add items. I had a friend look at the code and he said that this is the problem area.

etheme.js:1496 Uncaught TypeError: Cannot read property ‘cart_modal’ of undefined(anonymous function) @ etheme.js:1496i @ jquery.js:2j.fireWith @ jquery.js:2y @ jquery.js:4c @ jquery.js:4

What can I do to fix this?
Thank you

Please, contact administrator
for this information.

#121522 Copied Theme version: 2.8 WooCommerce version: 2.5.5

12 Answers

elijahmchenry

Participant

April 15, 2016 at 22:58

I have turned off the shopping functionality until I get this issue resolved with you guys.
Theme Options > Shop > Just Catalog

Just wanted to give you a heads up in case you look into it.

Thanks

#121525 Copied

Robert Hall

Support staff

April 16, 2016 at 07:36

Hello,

Please provide us with FTP credentials in Private Content.

Regards,
Robert Hall

#121533 Copied

elijahmchenry

Participant

April 17, 2016 at 18:48

thank you for your help!

Please, contact administrator
for this information.

#121603 Copied

Robert Hall

Support staff

April 18, 2016 at 10:17

Hello,

I’ve disabled the ‘Ajax “Add to Cart”‘ option in Theme Options->Single Product Page.
Please check it now.

Regards,
Robert Hall

#121682 Copied

elijahmchenry

Participant

April 18, 2016 at 21:17

Awesome. That worked perfectly.

My last question is regarding the menu. I have created a “One Page” menu with anchors and row ID’s. All of this is working fine, but I don’t want to have the page reload every time someone clicks a menu item. Is it possible to have this be done through ajax?

#121871 Copied

Robert Hall

Support staff

April 19, 2016 at 07:43

Hello,

Please provide us with correct FTP access in Private Content.

Regards,
Robert Hall

#121886 Copied

Tofor

Participant

September 23, 2016 at 10:57

Hello, firt of all excuse my bad english. I’m not english native.

I have problem with add products to cart (with ajax and also without ajax). Adding product is you are logged works fine but Adding product for a user not logged don’t work. When I add a product, the product is showed in the cart widget of top bar. But in a second automatically the widget changes and the result is that the cart is empty. It’s impossible for a new customer do a purchase.

I have the last versions of WordPress, Woocommerce, Royal. And the only plugin activated is Visual Composer

#140577 Copied

Robert Hall

Support staff

September 23, 2016 at 12:13

Hello @Tofor,

Please update the theme and plugins to the latest version then check issue.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.

Don’t forget to make backup of the site before update.

Here is video tutorial how to update theme.
https://www.youtube.com/watch?v=KdWESIIPU1k
(it’s for Legenda theme but the process is the same).

Also you can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall

#140590 Copied

Vzdevek

Participant

September 27, 2016 at 22:29

Hello, I have the same problem I am using updated Woopress theme all plugins are updated and ajax add to card is disabled… and it still does not work.

I use .htaccess to force SSL on whole site not just on checkout like I had before and it works now.

#140921 Copied Theme version: 2.9.2 WooCommerce version: 2.6.4

Jack Richardson

Support staff

September 28, 2016 at 08:22

Hello @Vzdevek,

So is your issue resolved now?

Best regards,
Jack Richardson.

#140937 Copied

Vzdevek

Participant

September 28, 2016 at 10:24

Yes it is resolved now, I forced SSL on the entire website. If I have setting on force SSL on checkout only, it will not work, when you are using shop without SSL.

But if I set to force SSL on site in .htaccess in works. I don’t know why, but in order to work you must access via https…

#140951 Copied

Jack Richardson

Support staff

September 28, 2016 at 11:04

Hello @Vzdevek,

Glad to hear you’ve found a solution.
Have a nice day.

Best regards,
Jack Richardson.

#140955 Copied
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