Captcha Image is not displaying

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  TempoWeb

  |

  Participant

  | July 8, 2014 at 1:47 pm

  Hi – fantastic theme and easy to use.

  Just have a small problem with the Captcha image that should display on the Register page. There is a little symbol indicating a broken link for the image.

  Any ideas as to how I can correct this please.

  many thanks

  Gill

  

  Content is visible for topic creator and
  support staff only.

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  Robert Hall

  |

  Support staff

  | July 8, 2014 at 1:59 pm

  Hello,

  Please provide us with wp-admin and FTP credentials in Private Content.

  Regards,
  Robert Hall.

  #9102 copied to clipboard
  

  TempoWeb

  |

  Participant

  | July 8, 2014 at 2:04 pm

  Sending you the information requested

  

  Content is visible for topic creator and
  support staff only.

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  Robert Hall

  |

  Support staff

  | July 8, 2014 at 2:26 pm

  We can’t log to your FTP. Have a problem ‘Connection timed out’.

  Regards,
  Robert Hall.

  #9105 copied to clipboard
  

  TempoWeb

  |

  Participant

  | July 8, 2014 at 2:31 pm

  I just tried logging in to the ftp account using the credentials I gave you. It is a bit slow but it did work okay.

  What were you hoping to look at via ftp – maybe I can check it for you.

  Gill

  #9106 copied to clipboard
  

  Eva Kemp

  |

  Support staff

  | July 8, 2014 at 3:35 pm

  Hello,

  Sorry, but we’re still unable to connect to FTP getting an error:
  “Error: Connection timed out
  Error: Failed to retrieve directory listing”
  Are there any restrictions at your hosting provider?

  Also as we can see the image on Register page has the path http://lisnawearyquilts.eu/cms/wp-content/themes/legenda/framework/inc/really-simple-captcha/tmp/1906380491.png
  Try opening this link and you’ll get 404 error, so the image isn’t found in the directory cms/wp-content/themes/legenda/framework/inc/really-simple-captcha/tmp. Have you removed or renamed it? Please check if there are any images in that directory.
  Thank you.

  Regards,
  Eva Kemp.

  #9119 copied to clipboard
  

  TempoWeb

  |

  Participant

  | July 8, 2014 at 3:45 pm

  Hi Eva

  Yes, I had checked the file path of the missing image myself and then compared that to what is in the file, via ftp. There is no image [ 1906380491.png ] in the file /inc/really-simple-captcha/tmp

  However, there is an image – [ 1752014888.png ]

  Does this help you?

  #9124 copied to clipboard
  

  Eva Kemp

  |

  Support staff

  | July 8, 2014 at 3:50 pm

  Hello,

  Try to rename the image 1752014888.png to 1906380491.png in the /inc/really-simple-captcha/tmp folder.
  Looking forward to your reply.

  Regards,
  Eva Kemp.

  #9126 copied to clipboard
  

  TempoWeb

  |

  Participant

  | July 8, 2014 at 4:19 pm

  No this doesn’t work – each time the page is refreshed it creates a new 10digitnumber.png file on the front end of the site.

  #9134 copied to clipboard
  

  Eva Kemp

  |

  Support staff

  | July 8, 2014 at 5:19 pm

  Please try to change permissions to wp-content/really-simple-captcha/tmp folder. Also please ask your host regarding the issue that we are unable to connect to FTP. We’d investigate the problem from our side having FTP access.
  Thank you.

  Regards,
  Eva Kemp.

  #9147 copied to clipboard
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