Tagged: captcha
Hi – fantastic theme and easy to use.
Just have a small problem with the Captcha image that should display on the Register page. There is a little symbol indicating a broken link for the image.
Any ideas as to how I can correct this please.
many thanks
Gill
Hello,
Please provide us with wp-admin and FTP credentials in Private Content.
Regards,
Robert Hall.
We can’t log to your FTP. Have a problem ‘Connection timed out’.
Regards,
Robert Hall.
Hello,
Sorry, but we’re still unable to connect to FTP getting an error:
“Error: Connection timed out
Error: Failed to retrieve directory listing”
Are there any restrictions at your hosting provider?
Also as we can see the image on Register page has the path http://lisnawearyquilts.eu/cms/wp-content/themes/legenda/framework/inc/really-simple-captcha/tmp/1906380491.png
Try opening this link and you’ll get 404 error, so the image isn’t found in the directory cms/wp-content/themes/legenda/framework/inc/really-simple-captcha/tmp. Have you removed or renamed it? Please check if there are any images in that directory.
Thank you.
Regards,
Eva Kemp.
Hi Eva
Yes, I had checked the file path of the missing image myself and then compared that to what is in the file, via ftp. There is no image [ 1906380491.png ] in the file /inc/really-simple-captcha/tmp
However, there is an image – [ 1752014888.png ]
Does this help you?
Please try to change permissions to wp-content/really-simple-captcha/tmp folder. Also please ask your host regarding the issue that we are unable to connect to FTP. We’d investigate the problem from our side having FTP access.
Thank you.
Regards,
Eva Kemp.
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