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CAPTCHA framework not stable - by nic_and_mel

This topic has 22 replies, 4 voices, and was last updated 7 years, 11 months ago ago by Stan Russell

nic_and_mel

Participant

April 29, 2016 at 01:05

Hi!

My CAPTCHA does not always work. Sometimes the image shows up, sometimes not (just a question mark). I use this for both registering to the site and to send us messages via the built in form in woo press, so it is a big problem if this does not work.

it seems to have something to do with the cache plugin I use (zencache). Could this be it? And how do I fix this?

Can you please check what might be wrong?

Please, contact administrator
for this information.

#123441 Copied Theme version: 2.8

21 Answers

Jack Richardson

Support staff

April 29, 2016 at 08:26

Hello,

Unfortunately we can’t visit your site, here is the error message http://prntscr.com/ay7apw

Best regards,
Jack Richardson

#123460 Copied

nic_and_mel

Participant

April 29, 2016 at 09:26

Hi!

I just noticed this! I have to check it out asap!
Ill get back to you when it is working again.

Best regards
Daniel

#123473 Copied

Stan Russell

Participant

April 29, 2016 at 09:31

Hello nic_and_mel,

we will wait for your reply.

Regards,
Stan Russell.

#123474 Copied

nic_and_mel

Participant

April 29, 2016 at 14:18

Hello!

Now the site should work. Its quite slow, since the provider has som issues, but now it is working at least. Please see what you can do trgarding my problem.

Best regards
Daniel

#123518 Copied

Jack Richardson

Support staff

April 29, 2016 at 16:11

Hello,

I’ve commented the line Deny from all in the file wp-content/themes/woopress/framework/inc/really-simple-captcha/.htaccess and cleared the cache via FTP.
Please check captcha now.

Best regards,
Jack Richardson.

#123565 Copied

nic_and_mel

Participant

April 29, 2016 at 16:47

Hi!

Looks like its working, thanks 🙂

DO you think it will keep woking once the site is cashed again (i.e., does captcha work with cache plug ins?)

Best regards
Daniel

#123576 Copied

Jack Richardson

Support staff

April 29, 2016 at 18:06

Hello,

It should work in future. There weren’t issues between captcha and cache plugins.

Best regards,
Jack Richardson.

#123580 Copied

nic_and_mel

Participant

May 11, 2016 at 23:29

Hello!

This has nothing to do with this issue, but I am trying to start a new topic, but I can not start a new topic. Why is that? Also I tried to send you information via contact us, but a technical issue just forwards me to the forum, where I can not start a new topic…

The question I have is that with the latest WP-update (4.5.2) The visual composer does not work anymore in the backend (dashboard). The items are not visible so I can not use them to make change.. When I turn of visual composer, the pages and products work as they should, howvere of course then the site looks all wrong.

Do you have any info regarding this, since the VC must work for me to be able to work with the site.

Please, contact administrator
for this information.

#125342 Copied Theme version: 2.8 WooCommerce version: 2.5.5

nic_and_mel

Participant

May 12, 2016 at 00:14

Hello again!

I just noticed that if I have visual compose active, but turn of ultimate add ons (or any other add-on plug in I have for Visual Composer), then it works.

So I can use the VC, without the add-ons. The problem is that I have used a few add ons on the site, so if I turn them of, then the site looks bad. But if I turn them on my backend / dashboard does not work.

Do you have any idea what can be wrong?

Best regards
Daniel

#125348 Copied

Eva Kemp

Support staff

May 12, 2016 at 10:43

Hello @nic_and_mel,

As I see VC editor is working http://storage6.static.itmages.com/i/16/0512/h_1463046164_3775574_07946b9e01.jpeg .
Try to check in another browser.

Regards,
Eva Kemp.

#125436 Copied

nic_and_mel

Participant

May 12, 2016 at 11:01

Hi!

This is weird. I have tried in both safari and firefox, I have emptied all cache (browser and cached pages), I have turned of the cache-plugin I use and so on, but still when I have the add ons (ultimate add ons or Visual Composer Extensions All In One) it does not work for me.

If you go to pages, all pages and then choose a page to edit, does the VC editor work?

ALso, how come I can not start a new topic?

Best regards
Daniel

#125440 Copied

Eva Kemp

Support staff

May 12, 2016 at 11:13

Hello @nic_and_mel,

What error are you getting when trying to create a new topic?
Are you unable to edit a page using frontend VC editor or backend editor. Try to check in Chrome browser also.

Regards,
Eva Kemp.

#125448 Copied

nic_and_mel

Participant

May 12, 2016 at 13:55

Hi!

I do not get an error. I do not find where to do it. Previously it was under the topics in the forum, but now there is no where i can find to start a new topic.

I am not able to use either backend or fronted editor. When I activate the ultimate addons, or other VC addons, I can not even see the VC editor on the pages/products, and only hyperlinks work on the page, not any other elements like the arrows for instance for most sen, or the tabs for visual/text. See my screen capture here: http://www.nicandfriends.com/nicandfriends.png

As soon as I turn off the ultimate addons or other addons for VC, I can see VC-editor and everything works normally.

I have tried chrome and the issue is the same. Very strange since you are seeing the VC editor and everything works, correct?

#125490 Copied

Eva Kemp

Support staff

May 12, 2016 at 15:16

Hello @nic_and_mel,

Go to the topic section https://www.8theme.com/forums/woopress-support-forum/ and click “Submit new topic” button on the right side http://storage6.static.itmages.com/i/16/0512/h_1463062454_3167730_4e0288aed4.jpeg .

Yes, I see the editor properly http://storage8.static.itmages.com/i/16/0512/h_1463062550_5990184_4d50c9ba9b.jpeg .
Try to increase memory_limit value on a server (ask your hosting provider support to do this) and check editor after that.

Regards,
Eva Kemp.

#125522 Copied

nic_and_mel

Participant

May 12, 2016 at 18:35

Hi, ok, noted for the topic.

Regarding the VC-issue, The memory limit is now 512M (up from 96M) but no change. And what is strange is that you can see the VC editor, meaning it works on the server…

What OS do you use, and what browser?

Best regards
Daniel

#125546 Copied

Eva Kemp

Support staff

May 12, 2016 at 19:45

Hello,

I tested in Firefox and Chrome browsers on Ubuntu OS.
Everything works fine there.

Regards,
Eva Kemp.

#125559 Copied

nic_and_mel

Participant

May 12, 2016 at 20:03

Hi again. Since it works from you browser, then I guess it is not an issue with the server/host.Then it should not work for you either.

I now turned all plugins off and activated them one by one and i noticed that when I activate the WPML-plugin, the vc editor disappears from my pages/posts/products… and when I turn it of it returns, and I can work it.

So, I can keep the wpml and only VC and it works, but if I then activate the ultimate addons for VC, then I have to turn wpml of for VC to work again.

This is very strange, and stranger still is that you can see VC editor when everything is activated, but I can’t…

I really don’t know how to solve this.

#125566 Copied

Jack Richardson

Support staff

May 13, 2016 at 08:50

Hello @nic_and_mel,

Unfortunately we can’t replicate the issue you’re experiencing.
We see VC editor with WPML and Ultimate VC Addons plugins activated.
Have you tried different browsers to check the editor?

Best regards,
Jack Richardson.

#125619 Copied

nic_and_mel

Participant

May 26, 2016 at 10:26

Hello!

Still having issues with VC. It works sometimes on my laptop, but never on my iMac. I have read somewhere that the latest version is 4.11.2.1, but here I can only download 4.11.2. Do you have access to 4.11.2.1 that I can install? This sometimes fixes the issues of VC not loading.

Best regards
Daniel

#127282 Copied
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