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Can’t use Elementor after Xstore Core update

This topic has 5 replies, 2 voices, and was last updated 1 years, 12 months ago ago by bertotti90

bertotti90

Participant

April 8, 2022 at 01:18

I made the last XStore Core update and after that I can’t use elementor anyway.
Tried to downgrade elementor but no success.

I’ve changed to another theme and elementor worked with no problem.

Please, contact administrator
for this information.

#321548 Copied Theme version: 8.1.3 WooCommerce version: 6.3.1

4 Answers

Rose Tyler

Support staff

April 8, 2022 at 08:34

Hello,

Please set the administrator role for the user, we can’t access Dashboard right now.
Do you use the Chrome browser? Make sure it is updated to the latest version.

Regards

#321568 Copied

bertotti90

Participant

April 8, 2022 at 13:22

sorry, my bad. it’s set as admin now.

#321590 Copied

Rose Tyler

Support staff

April 8, 2022 at 13:42

Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser and CDN cache, and check then. Maybe one of the additional plugins is a reason for the problem.
If the problem is independent of that, let me know, the problem will be passed to our dev team.

Regards

#321592 Copied

bertotti90

Participant

April 21, 2022 at 15:59

I’ve desactivated elementor plugin and reinstalled it. now it’s seem to work.

#322412 Copied
Tagged: best selling, core, elementor, themes, update, woocommerce, xstore
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Can’t use Elementor after Xstore Core update

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