Can't update Xstore Core to version 3.0.2

This topic has 6 replies, 3 voices, and was last updated 3 years, 5 months ago ago by Olga Barlow

  • Avatar: veryvivid20
    veryvivid20
    Participant
    October 17, 2020 at 16:15

    I’ve recently updated my Xstore theme to version 7.0.2 however It won’t allow me to update the Xstore core plugin. I get the following error message…

    Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Any help would be greatly appreciated..

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2020 at 19:19

    Hello,

    Thanks for using our theme.
    Update the plugin via FTP – https://xstore.helpscoutdocs.com/article/37-plugins-update , or provide us with temporary wp-admin and FTP access.

    Regards

    Avatar: veryvivid20
    veryvivid20
    Participant
    October 19, 2020 at 09:56

    Hello, thank you so much for the quick response… I have provided details for you to access the wp-admin and FTP access, do let me know if you need anything else.

    Thank you!

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 19, 2020 at 10:46

    Hello,

    It seems that you used nulled version of theme http://prntscr.com/v27bfv
    Provide us with the license that you bought for this project to activate theme and update plugin

    Regards

    Avatar: veryvivid20
    veryvivid20
    Participant
    October 19, 2020 at 11:26

    Hello, I actually have 2 licenses for 2 different sites, however I can’t remember which code is associated to which site… is there a way of finding out which one is associated to delilahchloe.com as I don’t want to affect the other website? I’ve attached the 2 license keys I have…

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 19, 2020 at 14:59

    Hello,

    The second one. Done, check now.

    Regards

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