Can''t update massive add-ons - by Websmith

This topic has 2 replies, 2 voices, and was last updated 4 years, 10 months ago ago by Olga Barlow

  • Avatar: Websmith
    Websmith
    Participant
    August 18, 2020 at 13:12

    I have the same problem as a lot of people in that I can’t updated my website due to the Massive Addons update. It shows in my admin that an update is available but when I try to install it I get:

    Updating Plugin Massive Addons for WPBakery Page Builder (1/1)

    Downloading update from https://products.mpcthemes.net/api/updates/download.php?key=0&product=mpc-massive…
    Unpacking the update…
    Installing the latest version…
    Plugin update failed.

    An error occurred while updating Massive Addons for WPBakery Page Builder: The package could not be installed. The package contains no files.

    If I disable the plugin I just get short codes on the front end where the text was. I’ve entered the purchase licence I received from Envato but it still won’t update.

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 18, 2020 at 16:53

    Hello,

    Go to Plugins > deactivate and remove the MA plugin. Install it again from the XStore > Plugin Installer. You’ll get the updated version.

    Regards

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