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Cant see nothing wen going to cart (URGENT)

This topic has 11 replies, 2 voices, and was last updated 3 years, 10 months ago ago by Rose Tyler

filiphdan

Participant

July 27, 2021 at 17:28

Hi,

I cant see nothing in the cart, i have tested on several browsers, cleaned cookies and cleaned cache on site, here is a printscreen: https://prnt.sc/1gof0ih

Checkout is also not possible, same thing happens, i already cleaned cache in server and tried deactivating plugins, i cannot make any sell at the moment in the shop wich is terrible has we have costumers every hour to buy…

Please help asap Thank you!

Please, contact administrator
for this information.

#296374 Copied Theme version: 7.6 WooCommerce version: 5.2

10 Answers

Rose Tyler

Support staff

July 28, 2021 at 08:10

Hello,

Do you have this problem when the parent theme is activated? The problem can be caused by your custom changes in the child theme.
Also, we can see a js error in the browser console that comes from Cookie Notice plugin. Try to temporarily disable the plugin while testings.

Regards

#296429 Copied

filiphdan

Participant

July 28, 2021 at 08:45

Hello,

I tried disabling cookies plugin and the problem persists: https://prnt.sc/1gz7r5u

I did not made any change at the child theme, only made updates to core and theme, i need to find waht is causing this as soon has possible, i already tried disabling plugins but the problme persists.

I also continue to have the problem in mobile, i cant acess menu, i tap on it and it does not open, tried in several browsers…
We are making no sales since yestarday, it is not good…

Thank you!

#296436 Copied

filiphdan

Participant

July 28, 2021 at 11:18

This is quite stressful, I would appreciate if you could look into it asap please, we cannot have costumers going to store every hour and not being able to finish the orders…

Thank you

#296486 Copied

Rose Tyler

Support staff

July 28, 2021 at 12:15

Hello,

1/ As I can see, you edited cart and checkout files via child theme https://gyazo.com/182573d204f40c5f0e036548b38b8598 Activate parent theme and check how pages works, or provide temporary FTP access, so we can take a closer look. Please note that we are not responsible for your custom changes.
2/ Do not post a few questions via 1 topic, please https://www.8theme.com/topic/menu-button-not-working-in-mobile/#post-296329

Regards

#296503 Copied

filiphdan

Participant

July 28, 2021 at 12:19

Hello,
I did not made any costumes changes unless you gave them to me to place in the css, I already provided details for you to check because of the urgency of the issue…
Thank you

#296506 Copied

Rose Tyler

Support staff

July 28, 2021 at 12:28

Hello,

I am not sure who made changes but files were re-written.
I can see wp-admin access, but not FTP. Could you provide them one more time? FTP host, FTP username, FTP password, FTP port

Regards

#296512 Copied

filiphdan

Participant

July 28, 2021 at 13:29

Sory, i send them now, if there was some change at the files it is not possible to replace the changed ones to the originals? I think only the changes made in the CSS are needed.

Thank you for the help with this!

Please contact administrator
for this information.

#296526 Copied

Rose Tyler

Support staff

July 28, 2021 at 14:20

Hello,

We’ve re-named: xstore-child/woocommerce -> xstore-child/woocommerce-old (it means your custom changes in mentioned folder are not appayed now).
Cart and checkout pages work now. Please check.

Regards

#296538 Copied

filiphdan

Participant

July 28, 2021 at 14:35

I tested both in mobile and desktop, everything seems to be working fine, thank you for the help with this!

#296543 Copied

Rose Tyler

Support staff

July 28, 2021 at 15:06

Hello,

You’re welcome!

Regards

#296549 Copied
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