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  mubzbeats

  Participant

  February 7, 2018 12:20 am

  I’ve been trying to upload the theme (I’ve been uploading the right file, i’ve extracted the first zip file and tried installing the theme zip inside it) and I get a file size too big, I’ve tried so many different possible solutions, like changing the upload size limit, manually and through plugins, I’ve tried uploading it through FileZilla and other programmes like CuteFTP and it doesn’t upload all of the files properly so I come across an error when activating the theme and so on

  I’ve only ever experienced this issue with this theme

  Site URL: hidden

  Theme version: latest version

  WooCommerce version: dont know

  #184150 copied to clipboard

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  Rose Tyler

  Support staff

  February 7, 2018 10:20 am

  Hello,

  Please, make sure you have checked all the server requirements before the installation http://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements
  Here you may find instruction how to install theme http://xstore.helpscoutdocs.com/article/12-theme-installation
  Let us know if you need any further assistance.

  Regards

  #184189 copied to clipboard

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  mubzbeats

  Participant

  February 9, 2018 4:28 am

  I have all the server requirements, it still isn’t installing. I’ve been trying to install it since I bought it for hours everyday

  #184548 copied to clipboard

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  Rose Tyler

  Support staff

  February 9, 2018 8:19 am

  Hello,

  Please provide wp-admin and FTP access + your purchase code in Private content. What demo version need to be installed on your site?

  Regards

  #184554 copied to clipboard

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