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Can't Install XStore Theme - by mubzbeats

This topic has 4 replies, 2 voices, and was last updated 6 years, 2 months ago ago by Rose Tyler

mubzbeats

Participant

February 7, 2018 at 00:20

I’ve been trying to upload the theme (I’ve been uploading the right file, i’ve extracted the first zip file and tried installing the theme zip inside it) and I get a file size too big, I’ve tried so many different possible solutions, like changing the upload size limit, manually and through plugins, I’ve tried uploading it through FileZilla and other programmes like CuteFTP and it doesn’t upload all of the files properly so I come across an error when activating the theme and so on

I’ve only ever experienced this issue with this theme

#184150 Copied Theme version: latest version WooCommerce version: dont know

3 Answers

Rose Tyler

Support staff

February 7, 2018 at 10:20

Hello,

Please, make sure you have checked all the server requirements before the installation http://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements
Here you may find instruction how to install theme http://xstore.helpscoutdocs.com/article/12-theme-installation
Let us know if you need any further assistance.

Regards

#184189 Copied

mubzbeats

Participant

February 9, 2018 at 04:28

I have all the server requirements, it still isn’t installing. I’ve been trying to install it since I bought it for hours everyday

#184548 Copied

Rose Tyler

Support staff

February 9, 2018 at 08:19

Hello,

Please provide wp-admin and FTP access + your purchase code in Private content. What demo version need to be installed on your site?

Regards

#184554 Copied
Tagged: installation, troubleshooting, woocommerce, wordpress, xstore theme
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