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Cant install theme via FTP - by jeremydixon

This topic has 4 replies, 3 voices, and was last updated 9 years ago ago by Stan Russell

  • Avatar: jeremydixon
    jeremydixon
    Participant
    April 8, 2015 at 08:52

    I tried installing the theme via the wordpress panel but it times out

    I then tried installing via ftp and after successful transmission I activate the theme and get a error 500 message from the server.

    Please help

    #55508 Copied Theme version: 1.4
    3 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    April 8, 2015 at 09:26

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    #55522 Copied
    Avatar: jeremydixon
    jeremydixon
    Participant
    April 8, 2015 at 09:55

    Sent

    Please, contact administrator
    for this information.
    #55537 Copied
    Avatar: stan
    Stan Russell
    Participant
    April 8, 2015 at 14:27

    Hello,

    you are using old PHP Version 5.2.17, please update at least to version 5.3.
    In addition ask your host to enable ‘allow_url_fopen’ and increase values for ‘upload_max_filesize’, ‘post_max_size’ and ‘memory_limit’.

    Regards,
    Stan Russell.

    #55651 Copied
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