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Can't install theme - by sholdstock

This topic has 4 replies, 2 voices, and was last updated 8 years, 9 months ago ago by Eva Kemp

sholdstock

Participant

July 30, 2015 at 16:21

Hey,
I have purchased your theme today – it looks great and I can’t wait to get my teeth stuck into it. I’m looking to refresh my website with your theme, but after playing around with it today I just can’t install it.

At first, I tried uploading the zip file via the control panel which presented this error:

Fatal error: Cannot redeclare class ReallySimpleCaptcha in /var/sites/l/legominifigme.co.uk/public_html/wp-content/themes/woopress/framework/inc/really-simple-captcha/really-simple-captcha.php on line 30

Which resulted in me needing to delete the theme altogether via FTP. Whilst in the FTP, I tried unzipping the theme and uploading it through this method instead – but the same problem presented itself.

I tried deleting the file that was causing the problem, but it just created two new errors and so on.

I looked through your support tickets and saw that someone had a similar problem – and you suggested updating the PHP version to 5.3. My current version is 5.4 so this shouldn’t be the problem.

Could you please advise?

Thanks in advance 🙂

Please, contact administrator
for this information.

#77906 Copied Theme version: 2.0 WooCommerce version: 4.2.3

3 Answers

Eva Kemp

Support staff

July 30, 2015 at 17:37

Hello,

Have you installed ReallySimpleCaptcha plugin separately in Plugins section of wp-admin panel? If so deactivate it and then try to install the theme again.
If there are still any difficulties please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#77911 Copied

sholdstock

Participant

July 31, 2015 at 14:38

That’s great, I have disabled the said plugin and the install works fine. Thanks so much. Such a simple solution! 🙂

#78016 Copied

Eva Kemp

Support staff

July 31, 2015 at 15:21

Hello,

You’re welcome.

Regards,
Eva Kemp.

#78025 Copied
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