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Can’t import pre-built tempates into default single product template

This topic has 8 replies, 4 voices, and was last updated 2 weeks, 4 days ago ago by Andrew Mitchell

javi_web

Participant

February 20, 2026 at 11:28

Hello,
When I add a pre-built single product template, AJAX request return:
{"success":true,"data":{"responses":{"single-product-type-1":{"success":true,"code":200,"data":{"content":null}}}}}

What is happening?
Thanks.
Regards,
Javi.

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for this information.

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7 Answers

Ayan Rahman

Support staff

February 20, 2026 at 11:53

Hi,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

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javi_web

Participant

February 20, 2026 at 14:37

Hello Ayan,
Please, find the link to the demo video in the private content field.

Thanks.
Regards,
Javi.

Please contact administrator
for this information.

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Jack Richardson

Support staff

February 20, 2026 at 15:02

Hello @javi_web,

Could you please notify us when you close the editor in the Single Product Builder? At the moment, we are unable to check the issue because you are currently logged in.

Best regards,
Jack Richardson
The 8Theme’s Team

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javi_web

Participant

February 20, 2026 at 16:02

Hola Jack,
Done!

Thanks.
Regards,
Javi.

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Ayan Rahman

Support staff

February 21, 2026 at 05:29

Hi,

We appreciate your prompt response.

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

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javi_web

Participant

February 23, 2026 at 12:25

Hi Ayan,
Please, try with the attached credentials.
If you are refused send me your public IP ( https://whatismyipaddress.com/ ) to whitelist it in the firewall.

Thanks.
Regards,
Javi.

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

February 23, 2026 at 14:38

Hello, javi,

Thank you for providing access. We have corrected this issue; please check it. The fix will also be included in the next theme update.

Best regards,
8Theme Team

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