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Cant edit pages with visual composer - by tamarica

This topic has 16 replies, 3 voices, and was last updated 8 years ago ago by Robert Hall

tamarica

Participant

April 21, 2016 at 08:37

hello,
something happened to the ability of editing the pages that i already created with the visual composer.

i dont know if its happened by it self or my client did something wrong
[for example front page and contact page cant be edited]

please can u help me fix this problem and let me know how it happen so i can confirm my client as well ,so he should know in the future what not to do?

thank u:)
Regards,
tamarica.

#122321 Copied

15 Answers

Eva Kemp

Support staff

April 21, 2016 at 10:20

Hello,

Please provide site name where the problem persists and WP admin credentials in Private Content.

Regards,
Eva Kemp.

#122329 Copied

tamarica

Participant

April 21, 2016 at 10:56

thank u:)

Please, contact administrator
for this information.

#122335 Copied

Eva Kemp

Support staff

April 21, 2016 at 11:43

Hello,

There is incompatibility issue with WordPress 4.5 version and old VC plugin. Update the plugin to the latest version https://www.8theme.com/download-plugins/ .

Regards,
Eva Kemp.

#122337 Copied

tamarica

Participant

April 21, 2016 at 13:02

hi,
i didnt upgraded WordPress to 4.5 version.
also when im checking the plugins page i dont see that vc need to be upgraded.

thats the name of vc right : WPBakery Visual Composer ?

#122355 Copied

Eva Kemp

Support staff

April 21, 2016 at 13:22

Hello,

As I see you’re using WordPress 4.5 version http://storage5.static.itmages.com/i/16/0421/h_1461241283_9100268_5d0977a117.png .
Also your plugin WPBakery Visual Composer is outdated (4.8.1 version), now there is 4.11.2 version http://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431 .
So update it, download the archive on this page https://www.8theme.com/download-plugins/ .

Regards,
Eva Kemp.

#122368 Copied

tamarica

Participant

April 21, 2016 at 14:13

hi,
i didnt upgraded the wordpress this is one of your services?
because if yes, i didnt ask for this. usually need to ask before upgrading.

also i uploaded as u told me the new version of composer but still when i open the edit page i dont see anything like i used to.

what should i do?

thank u:)
tamarica.

#122383 Copied

Eva Kemp

Support staff

April 21, 2016 at 14:26

Hello,

We didn’t update WordPress and we never do without customer’s permission. Perhaps your client did it.
Please also update all required plugins and the theme.

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#122388 Copied

tamarica

Participant

April 21, 2016 at 14:44

ok.
about the composer after i uploaded the newest version still the editor page is empty. before there were 2 option to edit now the back end diapered.
thats the new version?

thank u for your time to reply so fast:))

#122392 Copied

Eva Kemp

Support staff

April 21, 2016 at 15:41

Hello,

I also told you to update the theme and rest of required plugins.
Please do this and check VC editor after that.

Regards,
Eva Kemp.

#122408 Copied

tamarica

Participant

April 21, 2016 at 17:36

i did it and still something wrong..

Regards,
tamarica.

#122440 Copied

Eva Kemp

Support staff

April 21, 2016 at 17:48

Hello,

Some plugin is causing the issue. Disable them one by one to find it out.

Regards,
Eva Kemp.

#122444 Copied

tamarica

Participant

April 21, 2016 at 18:07

sorry and thank u for your kind support!
Regards,
tamarica.

Please, contact administrator
for this information.

#122451 Copied

Eva Kemp

Support staff

April 21, 2016 at 19:18

Hello,

Some plugin is causing the issue. Disable them one by one to find it out.

Regards,
Eva Kemp.

#122454 Copied

tamarica

Participant

April 21, 2016 at 19:37

i find out which plugin cause the problem. sorry and thank u again!
appreciate it alot:)

have a good day;
tamarica.

#122461 Copied

Robert Hall

Support staff

April 22, 2016 at 07:23

Hello,

You’re welcome!

Regards,
Robert Hall

#122480 Copied
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