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Can't Edit Pages - by Elimy - on WordPress WooCommerce support

This topic has 29 replies, 3 voices, and was last updated 8 years, 3 months ago ago by Rose Tyler

Elimy

Participant

July 8, 2017 at 23:36

Hello,

I’m wondering what I have to do with my problem…

Since 2 days, I can’t edit my pages because Visual composer doesn’t appear on the “Edit page”

I thought I needed update the theme… what I have done but nothing change. And all my plugings are updated too.

So I can’t work on my website 🙁

Many tks for help !!

Eli

— Also, the last theme update let me with lot of english words – most on the chouckout page (however I made a french translation…)

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28 Answers

Amzy Leel

Participant

July 9, 2017 at 05:42

Hello,

what is your Visual Composer version?
The latest version is 5.2
if our version of VC is older than 5.2 please update it and check.

You can download the latest version from here : https://www.8theme.com/download-plugins/page/2/ and update it manually

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Elimy

Participant

July 9, 2017 at 13:52

I replaced the folder with the last version but it’s always the same problem… nothing appears…

It’s only works with classic mode, what it impossible to manage 😀

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Elimy

Participant

July 9, 2017 at 14:04

I seen on my Wp dashboard that my Visual Composer version is still 4.6.
Even after I replaced the folder (js composer) manually on my FTP…

After that…
I deleted it on the FTP, and after download the last version… and my website break down.
It’s the same when I use the pluging page on dashboard. When I actived the pluging, my website break down…

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Rose Tyler

Support staff

July 10, 2017 at 12:45

Hello,

Is your problem solved?

Regards,
Rose Tyler.

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Elimy

Participant

July 10, 2017 at 12:52

No 🙁

I can’t install the last version of Visual Composer… my website break down anytime.

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Rose Tyler

Support staff

July 10, 2017 at 12:54

Hello,

Could you please provide wp-admin access in Private Content?

Regards,
Rose Tyler.

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Elimy

Participant

July 10, 2017 at 13:02

Here you are.

Please, contact administrator
for this information.

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Rose Tyler

Support staff

July 10, 2017 at 13:12

Hello,

At first, you need update theme to 3.0.0.1 v (http://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050, log in with your Envato account credentials and free download the latest version in Downloads section)
https://www.8theme.com/demo/docs/woopress/#!/installation_upgrade.
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Then update all required plugins https://www.8theme.com/download-plugins/.

You can synchronize translation files after update to get new strings. Button Sync (Loco Translate plugin https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/) allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization you’ll be able to translate new strings or strings that were changed. You may lose only strings that were changed.

Regards,
Rose Tyler.

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Elimy

Participant

July 10, 2017 at 16:52

I thought I already did it… from the dashboard…

I really don’t understand.
I can’t update the theme in the FTP without my website break down !

I did as it’s notice : Extract WooPress_Theme_v.x.x.zip file and upload only extracted woopress folder to /wp-content/themes/ folder on your server… but as soon it’s done, my admin doesn’t work anymore.

So I needed to come back to the last version.

Only after synchronization you’ll be able to translate new strings or strings that were changed.

I add the plunggin and I’m in the editor area… but I don’t see the Button Sync and the news words neither…

In file info, I have this message :

Missing template

These translations are not linked to a POT file. Sync operations will extract strings directly from source code.

I don’t understand.

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Rose Tyler

Support staff

July 11, 2017 at 09:29

Hello,

Please provide FTP credentials. I will try to sort out the problems and update the theme, plugins and check your translation. Also, confirm that you made the full backup of the site, DB and theme options (Theme Options > Import/Export > Options > Export Options).

Regards,
Rose Tyler.

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Elimy

Participant

July 11, 2017 at 14:17

Ok.
– I copied the Export Options on a extra file.
– Full backed ofthe site is done
– Database too

Here are the FTP codes.

Please, contact administrator
for this information.

#167610 Copied

Rose Tyler

Support staff

July 11, 2017 at 16:07

Hello,

I’ve renamed your old theme version and uploaded the new version, also I’ve updated VC and Ultimate Addons for Visual Composer plugins.
You can update other required plugins https://www.8theme.com/download-plugins/.
Please ignore a message http://prntscr.com/fud1sp it will be fixed in a new theme update.
Please check your pages now.

Regards,
Rose Tyler.

#167623 Copied

Elimy

Participant

July 11, 2017 at 18:14

Hi !

Perfect !! Many thanks for your help !

Differents things seem to be changed in the presentation in my pages. Can you give me some details :

– You unactived Master Slider WP plugin ? (Ok I don’t use it)

– Blog Layout : start of posts (text before < !–more– > code) aren’t in the Blog page anymore ?

– Banner Block : Even if I choose horizontal align “Center”, it’s not always center anymore.
Exemples : Product image + button in this page : https://www.myyaam.com/granola-parfait/
Ebook image in this page : https://www.myyaam.com/21-jours-reequilibrage-alimentaire-bonheur/

– Text Block aren’t messing in this page : https://www.myyaam.com/21-jours-reequilibrage-alimentaire-bonheur/
You can seen that this text :

Et pour t’aider à prendre de nouvelles habitudes, nous avons prévu 1 liste de course et 3 semaines de menus avec des codes couleurs pour mieux t’y retrouver dans ton organisation.

Is going up close by this one :

Le bonheur désigne un bien-être complet du corps et de l’esprit, tandis que le plaisir concerne plus souvent le corps. Le bonheur est un état durable de plénitude, de satisfaction ou de sérénité.

instead of being below.

I don’t find the problem in the page editor.

And last thing : I still find some english words even if I translate them.
Here you see “Apply coupou” and “Update cart” : https://www.myyaam.com/panier/

Thanks a lot !

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Rose Tyler

Support staff

July 12, 2017 at 08:38

Hello,

You’re welcome!
Yes, I deactivated Master Slider plugin because the old version of this plugin created an issue with the new version of Visual Composer.
I’ve changed this option http://prntscr.com/fun8by. Please check your blog now.
Check your pages now https://www.myyaam.com/granola-parfait/ https://www.myyaam.com/21-jours-reequilibrage-alimentaire-bonheur/
Please find these strings in theme files and change, for example, http://prntscr.com/f5ef23 ‘woocommerce’ to ETHEME_DOMAIN.
This translation problem will be fixed in a new theme update.

Regards,
Rose Tyler.

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Elimy

Participant

July 12, 2017 at 13:10

Hello

Thanks !

I don’t understand this part :

Please find these strings in theme files and change, for example, http://prntscr.com/f5ef23 ‘woocommerce’ to ETHEME_DOMAIN.

You ask me to translate directly in the code, waiting for the new theme update, isn’t it ?

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Rose Tyler

Support staff

July 12, 2017 at 13:16

Hello,

Yes, you can change text domain in theme files, it will be temporary solution. This will be fixed and overwrite after theme update.

Regards,
Rose Tyler.

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Elimy

Participant

July 12, 2017 at 15:47

Ok !

In this page : https://www.myyaam.com/au-menu/
Products description were been deleted !
Can you tell me how to add the back ?
I need then…

Many thanks !

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Rose Tyler

Support staff

July 12, 2017 at 15:50
Hello,

Try to add this code in Theme Options > Custom css:

.products-grid .product-excerpt { display: block; margin-bottom: 10px; }

Regards,
Rose Tyler.
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Elimy

Participant

July 12, 2017 at 16:15

Is you can see, display isn’t nice at all 🙁

I need a first line with red sentence + 1 new paragraph with black text

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Rose Tyler

Support staff

July 13, 2017 at 08:25

Hello,

Is it fine now http://prntscr.com/fv39xb ?

Regards

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Elimy

Participant

July 20, 2017 at 13:30

Hi!
Thanks for your help !

Can you tell me why the presentation of my category page is different ?
– here https://www.myyaam.com/category/le-bon-etat-d-esprit/
– here https://www.myyaam.com/category/les-bons-reflexes/
– and here https://www.myyaam.com/category/mieux-vivre-au-quotidien/

The one I want is this one : https://www.myyaam.com/category/mieux-vivre-au-quotidien/

And here ir a screenshot others problems.

Thanks for your help to resolve.

Please, contact administrator
for this information.

#168447 Copied
Rose Tyler

Support staff

July 21, 2017 at 10:18
Hello,

Please try to disable 3-rd party plugins and then check your category pages.

You can use this code in Custom css to change font size of fixed menu items:

.fixed-header .menu > li a { font-size: 12px; }

We will fix menu font options in new theme update.

Regards
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Elimy

Participant

July 21, 2017 at 15:11

Perfect for the header ! Thanks !

What do you means with 3-rd party plugins ?
Is it that : http://pch.custhelp.com/app/answers/detail/a_id/576/~/how-do-i-disable-my-3rd-party-plugins-in-my-web-browser%3F ?
If yes, I don’t understand what It will change for every visitor.
any way, I don’t really understand what to do. Is it a problem with my chrome plugins ?

Also what about the size of text in the blog page ?
Actually, i use a <span> to use a different text-size in the first pragraph of my body text, in the posts affected with the problem.
Also, descritption disappear of these posts in “related posts” as you can see at the end of the post, here : https://www.myyaam.com/le-sucre-nest-pas-lennemi-que-lon-croit/

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Rose Tyler

Support staff

July 26, 2017 at 16:31

Hello,

Sorry for the long delay.
3-rd party plugins – means the plugins that are not included in the theme package are not in the list of required plugins.

Please provide screenshots to better understanding problem with text on blog page.

Please add excerpt on this post page http://prntscr.com/g0kryc > http://prntscr.com/g0krg5

Regards

#168794 Copied

Elimy

Participant

July 28, 2017 at 15:27

Hello.

thanks, it’s now OK for text on blog page !

3-rd party plugins – means the plugins that are not included in the theme package are not in the list of required plugins.

Ok, so I have to unactive and try one by one until I find to one involved ?

I have a new question.
As I can choose which footer I use on my pages, is it possible to get different header ? Actually, I created different menu (so that it’s ok). But I also would like to change the logo image only on some page defined.

Thanks for you help !

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Rose Tyler

Support staff

July 31, 2017 at 13:42

Hello,

Sorry for the delay.

Yes, disable all the plugins and activate one by one to find which plugin causes the damage.

Go to Edit page > Page Layout (Use custom footer for this page, Header type, Custom header, Custom navigation for this page, Logo image for this page).

Regards

#169067 Copied

Elimy

Participant

August 9, 2017 at 18:56

Hi.

Ok, thanks a lot !

A question :
A scan of my webiste determined 2 files as “unsecured”
“www/wp-content/screets-chats/links/special/public/jsonparser.php”

“www/wp-content/languages/mo.php”

So, I deleted them. I don’t use screets-chat, so no problems. But what is tis file mo.php ? Is it from the new theme version ?
I thought I need to tell you this problem to know if it’s a problems from the plugins, from the new version, or independent… ?

Thanks.

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Rose Tyler

Support staff

August 10, 2017 at 12:36

Hello,

It is strange because folder of WordPress Live Chat Plugin should be in wp-content/plugins folder with name “screets-lc”.
However, these files do not relate to our theme.

Regards

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