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Can’t create mega menu despite already enabling in elementor

This topic has 4 replies, 2 voices, and was last updated 3 weeks, 3 days ago ago by Alex Carter

  • Avatar: alanp97
    alanp97
    Participant
    May 11, 2025 at 07:44

    Can’t create mega menu despite enabling in elementor. Seen this post https://www.8theme.com/topic/mega-menu-not-working-cant-add-or-edit-exisitng/, but that hasn’t fixed it, it was already enabled.

    Please, contact administrator
    for this information.
    #443803 Copied Theme version: .9.4.11
    3 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 11, 2025 at 08:15

    Hello,

    Thank you for reaching out to us.

    We are currently unable to log in using the credentials you have provided. Could you please verify them at your earliest convenience?

    Warm Regards,
    The 8Theme Team

    #443804 Copied
    Avatar: alanp97
    alanp97
    Participant
    May 11, 2025 at 08:18

    Sorry try these

    Please contact administrator
    for this information.
    #443805 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 11, 2025 at 08:26

    Hello,

    We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.

    Let us know the results.

    Warm Regards,
    The 8Theme Team

    #443806 Copied
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