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Can't Close Box when enter incorrect credit card number on check out

This topic has 2 replies, 2 voices, and was last updated 8 years, 3 months ago ago by Eva Kemp

  • Avatar: YouSquared
    YouSquared
    Participant
    January 6, 2016 at 17:15

    Hi,

    When a customer clicks the credit card number box to enter their number then leaves the box before finished, a red box pops up in that area saying “please enter a credit card number” but you can’t close the box to finish typing in the number.

    I contacted the plugin developer (the plugin is CardConnect Payment Modual) and he said “It looks like the theme’s css is putting that error message on top and covering up the form input.”

    Can you help?

    #106922 Copied Theme version: 1.2 WooCommerce version: 2.4.12
    1 Answer
    Avatar: Eva
    Eva Kemp
    Support staff
    January 6, 2016 at 17:41

    Hello,

    Please check if the issue persists with default WordPress theme (Twenty Fifteen). If it’s only with our theme, then provide us with FTP and WP admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    #106930 Copied
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