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Cant change the backround color of the site

This topic has 5 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Jack Richardson

Hanzla Nadeem

Participant

October 25, 2025 at 14:57

cant change the backround color of the site. i cant change the backgground color of the site or page. first i set it as green from xstore customize panel which i removed now. no color is even set in elementor site setting. i

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4 Answers

Jack Richardson

Support staff

October 25, 2025 at 16:23

Hello @Hanzla Nadeem,

You can set the transparent color using rgba color type in the Container Background options and then check the result. If you need our assistance, please attach the URL of the page where you are experiencing the issue.

Best regards,
The 8Theme Team

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Hanzla Nadeem

Participant

October 25, 2025 at 23:10

thanks. can you help me in one more thing. i know its not related to theme but little help would mean a lot. at niru.pk/product/niru-hair-oil, i have image carousel to which i have set aspect ratio of 16/9 using following css which works in editor mode but when i check on live, it doesnt work and images show in their original ratio:

.elementor-image-carousel img {
width: 100% !important;
height: auto !important;
aspect-ratio: 16 / 9 !important;
object-fit: cover !important;
display: block; /* fixes inline gap issue sometimes */
}

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Hanzla Nadeem

Participant

October 26, 2025 at 00:48

im using wawp for auto message sending when order placed. in checkout from customize i have set it to merge firt & last name which is now shown as full name. i have tried almost all placeholder from list (image attached) but its showing N/A. kindly tell what is placeholder i should use for full name.

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Jack Richardson

Support staff

October 26, 2025 at 19:03

Hello @Hanzla Nadeem,

We spent considerable time investigating why your CSS was not being applied, even though the code itself was correct. We discovered that a previously added custom CSS contained a bug (see: https://prnt.sc/BMsYniTeThZb). As a result, the generated next CSS in the file on the frontend did not have the correct structure for styling the images in your carousel. This issue has now been fixed, and you can check the updated result.

Regarding your question about the placeholder for “full_name,” please note that this feature was developed specifically in our theme. Therefore, it may not be displayed when used with other plugins or custom snippets. If you prefer to use another plugin for sending automated emails, you can disable the “full_name” feature to ensure compatibility with your checkout form and the plugins you are using.

Additionally, we kindly ask you to submit separate topics for different questions instead of combining multiple issues in one thread. This approach helps us provide faster support and allows other customers to find solutions to similar questions more easily.

Best regards,
Jack Richardson
8Theme Team

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