• 

  Will

  Participant

  July 24, 2025 at 08:21

  Hi,

  I tried approving product reviews but keep getting an error message that says “Can’t Load Product Reviews”. See the screenshot.

  Also I want to delete or disable publishing date from product reviews. That is, the date shouldn’t appear on product reviews.

  Please, contact administrator
  for this information.

  Files is visible for topic creator and
  support staff only.

  #450646 Copied
  6 Answers
  

  Alex Carter

  Support staff

  July 24, 2025 at 09:17

  Hello,

  Thank you for reaching out to us.

  1/ Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
  If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

  2/ Please provide URL of the page in question.

  Warm Regards,
  The 8Theme Team

  #450653 Copied
  

  Will

  Participant

  July 24, 2025 at 14:16

  Hi,

  I can approve reviews now but need to delete or disable the publishing date of the review.

  Please contact administrator
  for this information.

  Files is visible for topic creator and
  support staff only.

  #450701 Copied
  

  Will

  Participant

  July 25, 2025 at 05:33

  Hi, I was able to remove the review publishing date.

  But there is a hyphen (-) after the customer’s name. I want to remove the hyphen as well.

  Please see the screenshot

  Files is visible for topic creator and
  support staff only.

  #450739 Copied
  

  Luca Rossi

  Support staff

  July 25, 2025 at 06:22

  Hi @Will,

  Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

  
  div#comments .comment-text span.woocommerce-review__dash {
      display: none;
  }
  

  Kind regards,
  The 8Theme Team

  #450742 Copied
  

  Will

  Participant

  July 25, 2025 at 13:57

  Hi Luca,

  This worked. Thanks a lot.

  #450803 Copied
  

  Will

  Participant

  July 25, 2025 at 13:57

  Thanks for the support! My topic “Can’t approve reviews & want to disable review publishing date” has been successfully resolved.

  #450804 Copied
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