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Can't add more than 5 images in Masonry Media Grid

This topic has 9 replies, 2 voices, and was last updated 8 years, 1 months ago ago by Eva Kemp

jiaqing

Participant

March 20, 2016 at 10:24

Hi,

I created “Exibitions” pages some weeks ago, including Masonry Media Grid with 13 images.
http://www.galasxy.com/exhibitions
http://www.galasxy.com/fr/expositions

Now I would like to add more images. Starting by the french page, I see that I can’t add more images. Also: now the visual composer accept a TOTAL of 5 images, can’t even recover my 13 initial images. If I select 6 images or more and click “Add images”, nothing happen…

Can you help me to find a solution?

Thanks in advance!
Gilles.

Please, contact administrator
for this information.

#118139 Copied

8 Answers

Eva Kemp

Support staff

March 21, 2016 at 09:58

Hello,

Please update Visual Composer plugin to the latest version https://www.8theme.com/download-plugins/ and check VC editor then.

Regards,
Eva Kemp.

#118198 Copied

jiaqing

Participant

March 21, 2016 at 11:05

Do you mean update WPBakery Visual Composer from the plugin page? In that case, I need to activate Visual Composer, then I get a “No license found” page, invite me to purchase the licence… I thought it was included in my theme…

Thanks!
Gilles.

#118223 Copied

jiaqing

Participant

March 21, 2016 at 11:10

you invite me to see http://www.8theme.com/download-plugins/
but I already have Visual Composer v 4.11.1 installed.

Can you check it with my login in private content of my first message?

Gilles.

#118224 Copied

Eva Kemp

Support staff

March 21, 2016 at 12:52

Hello,

As I see now all images are shown on French site version:
http://storage4.static.itmages.com/i/16/0321/h_1458561027_3778756_4e4e5a82e3.png
and other images can be added.
Please clear browser cache and check.

Regards,
Eva Kemp.

#118264 Copied

jiaqing

Participant

March 21, 2016 at 15:05

I am sorry Eva but,

I recovered the “Exhibitions” french page by finding a previous version of the page.
I still can’t add additional images… can you? that should be very easy, but I can’t…
Even on 2 computers, after clear browser cache an check.

Please see this page:
http://www.galasxy.com/fr/temoignages
I can add 5 images maximum, not more! can you?

Sorry for the inconvenience, thanks again.
Gilles.

#118294 Copied

Eva Kemp

Support staff

March 21, 2016 at 17:20

Hello,

I’ve investigated that when these plugins (Slider Revolution, MailPoet Newsletters, Image Widget, Display Widgets) are disabled images can be added to the element.
The same issue persists with default WordPress theme Twenty Fifteen too, so it’s not related to our theme only. You can check it yourself.
We recommend you to contact your hosting provider support and ask them to check error logs to find out what exactly is causing this problem.

Regards,
Eva Kemp.

#118317 Copied

jiaqing

Participant

March 21, 2016 at 17:37

ok, thanks!
Gilles.

#118319 Copied

Eva Kemp

Support staff

March 21, 2016 at 17:41

Hello,

You’re welcome.

Regards,
Eva Kemp.

#118321 Copied
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