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Can’t access General / layout in theme settings

This topic has 13 replies, 3 voices, and was last updated 2 years, 1 months ago ago by ziga32

ziga32

Participant

March 11, 2022 at 16:24

All my tabs work fine, but when I try the first one, this happnes
https://www.dropbox.com/s/zf9anp9ybtlaxlq/screenshot-03-11-16-24-01.mp4?dl=0

it does not stop

my server requirements are all green

#319410 Copied Theme version: 8.1.1 WooCommerce version: 6.3.1

12 Answers

ziga32

Participant

March 11, 2022 at 16:26

also this
https://www.dropbox.com/s/u6f0d5ddacjf367/screenshot-03-11-16-26-23.mp4?dl=0

#319412 Copied

Olga Barlow

Support staff

March 11, 2022 at 17:02

Hello,

Could you, please, provide us with WP Dashboard and FTP access to your site, please? We’ll check the issue in more detail.

Regards

#319418 Copied

ziga32

Participant

March 11, 2022 at 17:07

sorry, just found out the problem is gone with loco translate disabled. have you heard of anything similar?

#319419 Copied

Olga Barlow

Support staff

March 11, 2022 at 17:53

Hello,

Probably, you have translated some theme options and used ' in your translation that causes the issue. Use ' instead of '
Provide us with WP Dashboard access if that does not help.

Regards

#319424 Copied

ziga32

Participant

March 11, 2022 at 18:07

We don’t even use this symbol in our language. I checked and it’s not amongst translations.

Also, how do I delete the background image in categories header?

this one
.page-heading {
background-image: url(https://nova.komponentko.si/wp-content/uploads/shop-bc.png);
margin-bottom: 25px;
}

It must be somewhere in the settings right?

Please contact administrator
for this information.

#319426 Copied

Olga Barlow

Support staff

March 11, 2022 at 18:32

Hello,

Need to check the issue with Theme Options in more detail. Provide FTP access, please.

Regards

#319429 Copied

ziga32

Participant

March 11, 2022 at 18:34

sure

what about that page heading?

Please contact administrator
for this information.

#319430 Copied

Olga Barlow

Support staff

March 11, 2022 at 18:43

Hello,

That was the featured image of the shop page. I edited the shop page and removed that.
I passed the issue with theme options to our developers. I’ll inform you once they fix the problem.

Regards

#319432 Copied

ziga32

Participant

March 11, 2022 at 18:52

great, thank you!

#319434 Copied

Rose Tyler

Support staff

March 12, 2022 at 07:41

Thanks for understanding. Have a nice day!

Regards

#319443 Copied

Rose Tyler

Support staff

March 12, 2022 at 16:40

Hello,

Found the problem – https://gyazo.com/f229a262810e50b5d6322dfc0c1a6e0e Why did you add additional “Enter” for translation? This caused invalid strings problems for scripts, so check your translations and delete “Enter”

Regards

#319478 Copied

ziga32

Participant

March 14, 2022 at 11:47

Damn, it was not me doint the translations, but thank you! what a weird thing 🙁

#319553 Copied
Tagged: access, general, layout, settings, theme, woocommerce, wordpress
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