Cannot use/save Single Image element - by weborchard

This topic has 2 replies, 2 voices, and was last updated 8 years, 2 months ago ago by Eva Kemp

  • Avatar: weborchard
    weborchard
    Participant
    January 8, 2016 at 16:25

    Please see Bug

    When you add a Single Image element within a column or row and go into the Single Image settings to choose a image and click ‘Save changes’ the modal doesn’t disappear, the VC icon changes to the spinning loader and remains like this indefinitely. The only ways to close the modal is by clicking ‘Close’ or with the cross in the top right hand corner. Neither allow the image to be saved. I contacted WPBakery as I thought it was an issue with VC, they replied saying change the theme and deactivate all plugins. I deactivated all plugins with your theme, it made no difference the problem was still there. I changed to 2014 theme plugins still deactivated and I was able to save an image. I re-activated all plugins again with 2014 theme and it still worked. Switched back to Legenda theme and it didn’t work. Please can you advise as the client I am developing this site for really needs full use of Visual Composer with the Legenda theme.

    Thanks

    1 Answer
    Avatar: Eva
    Eva Kemp
    Support staff
    January 8, 2016 at 20:12

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Regards,
    Eva Kemp.

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