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Cannot set property 'scale' of undefined、jQuery(…).niceScroll is not a functio

This topic has 14 replies, 4 voices, and was last updated 9 years, 7 months ago ago by Eva Kemp

chiachia

Participant

April 27, 2016 at 04:32

legenda is OK before
but in few days
the slider can’t correct display in few days
it’s look like some problem on javascript

but unless upgrade WP & WC
i can’t understand which wrong

if slider does not show, i always find this errors：
Cannot set property ‘scale’ of undefined
jQuery(…).niceScroll is not a functio
this.on is not a function

thanks a lot!

#123061 Copied Theme version: 2.11 WooCommerce version: 2.5.5

13 Answers

Jack Richardson

Support staff

April 27, 2016 at 10:13

Hello,

Please provide us with WP Dashboard and FTP credentials in private content.

Best regards,
Jack Richardson.

#123103 Copied

chiachia

Participant

April 28, 2016 at 08:23

FYI, thx

++

Please, contact administrator
for this information.

#123276 Copied

Robert Hall

Participant

April 28, 2016 at 08:53

Hello,

Your wp-admin credentials aren’t correct. Please check them.

Regards,
Robert Hall

#123281 Copied

Eva Kemp

Participant

April 28, 2016 at 09:01

Hello,

WP and FTP credentials are incorrect.
Please check them.

Regards,
Eva Kemp.

#123284 Copied

chiachia

Participant

April 28, 2016 at 10:14

can’t you login?!

++

#123302 Copied

Eva Kemp

Participant

April 28, 2016 at 10:20

Hello,

Yes, we can’t log in to WP Dashboard and FTP account using your credentials.
Please check them.

Regards,
Eva Kemp.

#123306 Copied

chiachia

Participant

April 28, 2016 at 10:25

hi,

sorry

wp-admin it’s to login OK now

ftp I try it OK, too.

++

Please, contact administrator
for this information.

#123308 Copied

chiachia

Participant

April 28, 2016 at 10:27

wait me later

l set them to wrong testing site,

SORRy

#123309 Copied

chiachia

Participant

April 28, 2016 at 10:31

Please use information below, thx
first time i give you is correct!
but,
I give you wrong URL

I update it below

Please try again.

thx

++

Please, contact administrator
for this information.

#123310 Copied

chiachia

Participant

April 28, 2016 at 10:44

Can you login now?

++

#123313 Copied

Eva Kemp

Participant

April 28, 2016 at 11:17

Hello,

As I see you’re using 3rd-party plugin wooslider. We don’t provide support for 3rd-party plugins. Try to use Revolution Slider instead.
Also you need contact your hosting provider support to check mod_security settings as revslider show the error “Not Accepted”. Refer to this article https://www.tipsandtricks-hq.com/apache-mod-security-update-how-to-fix-error-406-or-not-acceptable-issue-259 .

Regards,
Eva Kemp.

#123320 Copied

chiachia

Participant

April 28, 2016 at 23:33

hi~

i already do something about 406 error.

i try to use another slider plugin yesterday.

now i active the Revolution Slider againg, but it still not work.

at the same server, i install an empty wordpress,
legenda work fine
(see at http://www.miyamondo.com.my/cameramy)
whether Revolution Slider or not, they work fine.

thx

++

#123439 Copied

Eva Kemp

Participant

April 29, 2016 at 08:55

Hello,

There is still “Not Acceptable” error for RevSlider.
Contact your hosting provider support to check mod_security settings.

Regards,
Eva Kemp.

#123468 Copied
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