Cannot log in to my dashboard since updating to wordpress 4.4

This topic has 10 replies, 3 voices, and was last updated 9 years, 7 months ago ago by Eva Kemp

  • Avatar: tking0110
    Howie
    Participant
    December 21, 2015 at 14:56

    Hello,

    I updated to wordpress 4.4 last week and since the update I have not be able to log into my wordpress dashboard to make any updates. I submitted a support ticket and followed up with the error messages that I am receiving and have gotten no help from 8theme. This is ridiculous. I was told to deactivate all plugins and retry one by one but that made no difference.

    I need to resolve this immediately so that I can make updates to my site. I have never had so many issues from a customer service standpoint as I have had with 8theme.

    9 Answers
    Avatar: stan
    Stan Russell
    Participant
    December 21, 2015 at 15:26

    Hello Howie,

    please provide us with admin and FTP credentials for your site in private content. We will check this problem as soon as possible.

    Regards,
    Stan Russell.

    Avatar: tking0110
    Howie
    Participant
    December 21, 2015 at 15:46

    Hello,

    Requested login info in the private content section below.

    Please, contact administrator
    for this information.
    Avatar: stan
    Stan Russell
    Participant
    December 21, 2015 at 16:58

    Hello,

    you have updated WordPress to the latest version (4.4) while still using very outdated version of Legenda theme (2.2) which is not compatible with this WordPress release.
    May we update theme and required plugins for you? In this case please make full backup and let us know.

    Regards,
    Stan Russell.

    Avatar: tking0110
    Howie
    Participant
    December 21, 2015 at 17:26

    Ok, the site and database is fully backed up. Please update the theme and plugins.

    Avatar: Eva
    Eva Kemp
    Participant
    December 21, 2015 at 17:35

    Hello,

    Please give us full permissions to view all settings in wp-admin panel.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: tking0110
    Howie
    Participant
    December 21, 2015 at 17:40

    The login info that I provided is a master user. It is the user account that built the site. I’m not sure what access you are missing or how to get you any additional access.

    Avatar: Eva
    Eva Kemp
    Participant
    December 21, 2015 at 18:23

    Hello,

    I’ve updated the theme and plugins. Please check your site now.

    Regards,
    Eva Kemp.

    Avatar: tking0110
    Howie
    Participant
    December 21, 2015 at 19:18

    Thank you. I can now access the dashboard through the admin panel. A bunch of the formatting to the site is messed up now so I guess I’ll have to go through it all and fix it.

    Howie

    Avatar: Eva
    Eva Kemp
    Participant
    December 21, 2015 at 21:14

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

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