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Cannot Edit Footer - by eduarrllc - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 9 years, 2 months ago ago by Robert Hall

eduarrllc

Participant

February 27, 2015 at 07:36

Hello, I am also having problems with editing the footer. I have tried to follow along with the video and the documentation help. But when I go to the “Static Blocks” tap, I do not have the option to edit, add widgets, or anything at all. I do not see the buttons under where you type your title that are shown in the video or in the documentation. I simply have a text box where I can add text or media. Why do I not have the “CLASSIC MODE/FRONTEND EDITOR” buttons??? Also, every time I try to input my PURCHASE CODE key, I keep getting an error message: “Invalid Purchase Code”. I followed the steps the get my purchase code, copied & paste it, but I get this message. Is this why I cannot see the “CLASSIC MODE/FRONTEND EDITOR” buttons?

Thank you!!!

#46047 Copied

5 Answers

Stan Russell

Participant

February 27, 2015 at 08:30

Hello,

please provide us with admin credentials for your site in private content. We will inspect it as soon as possible.

Regards,
Stan Russell.

#46063 Copied

Robert Hall

Support staff

February 27, 2015 at 08:37

Hello,

Navigate to Dashboard->Settings->Visual Composer-> and select All Content Types like in our documentation: https://www.8theme.com/demo/docs/woopress/index.html#!/visual_composer

Regards,
Robert Hall.

#46069 Copied

eduarrllc

Participant

February 27, 2015 at 08:52

Thank you Stan, but I am not sure what credentials you are requesting? Will my credentials be safe sharing on here, even thru ‘Private Content’? Are you a staff member or a user? Thank you Stan.

#46078 Copied

eduarrllc

Participant

February 27, 2015 at 08:53

Thank you Robert! Very helpful!

#46079 Copied

Robert Hall

Support staff

February 27, 2015 at 08:56

Hello,

You’re welcome!

Regards,
Robert Hall.

#46082 Copied
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