Cannot download latest plugin versions - by neil

This topic has 8 replies, 3 voices, and was last updated 8 years, 6 months ago ago by Robert Hall

  • Avatar: midlandsonline
    neil
    Participant
    September 7, 2015 at 16:42

    Hi there

    For some reason every time I try to access your plugins to get the latest version I get this message:

    You cannot visit this page, please login
    You can download available plugins here.

    Please help as I have three plugins that need updating

    7 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    September 7, 2015 at 17:18

    Hello,

    You need fill in Purchase Code of the theme to get access to the plugins page https://www.8theme.com/download-plugins/ .

    Regards,
    Eva Kemp.

    Avatar: midlandsonline
    neil
    Participant
    September 7, 2015 at 19:56

    Hi Eva

    I have added my purchase code

    When I add it in again it says:

    SORRY, THIS KEY IS ALREADY IN THE DATABASE. REGISTERED FOR EMAIL **FO@MIDLANDSONLINEMEDIA.COM
    IF YOU THINK THIS IS A MISTAKE, PLEASE CONTACT US TO RESOLVE THE ISSUE.

    I have never had this issue before

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    September 7, 2015 at 20:02

    Hello,

    Please specify what plugins you need to update and we’ll send them to your email address.

    Regards,
    Eva Kemp.

    Avatar: midlandsonline
    neil
    Participant
    September 7, 2015 at 20:51

    Both visual composer and ultimate addons please

    Avatar: Robert Hall
    Robert Hall
    Support staff
    September 7, 2015 at 21:00

    Hello,

    I’ve sent you these plugins to email address. Please check.

    Regards,
    Robert Hall.

    Avatar: midlandsonline
    neil
    Participant
    September 7, 2015 at 21:30

    Perfect, Thanks!

    Avatar: Robert Hall
    Robert Hall
    Support staff
    September 7, 2015 at 21:34

    Hello,

    You’re welcome!

    Regards,
    Robert Hall.

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