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Cannot complete a purchase becausw checkout loadinf indefinetly

This topic has 13 replies, 3 voices, and was last updated 1 hours, 15 minutes ago ago by Samir Malik

Nene

Participant

December 11, 2025 at 21:19

Checkout loading indefinetly
Trying to test a purchase but cannot complete ir pay order never finishes loading

The site in over is responding slower

I kindly ask you to step in and review the performance of my site

This performance is felt on admin as well as on end user

Looking forward

Regards

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#462335 Copied

12 Answers

Samir Malik

Support staff

December 12, 2025 at 03:49

Hello, Nene

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#462349 Copied

Nene

Participant

December 12, 2025 at 05:57

Please see the credentials bellow

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#462360 Copied

Nene

Participant

December 12, 2025 at 10:16

Another issue when click checkout and place order.

When I fill all thr details including Mpesa patment details i get this error

There was an error processomg your order please check any changes on your payment methotd…..

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#462374 Copied

Samir Malik

Support staff

December 12, 2025 at 11:24

Hello Nene,

It appears that the errors are related to your Mpesa for WooCommerce payment method.

Please ensure that you follow the steps provided in the official documentation: https://woompesa.demkitech.com/integration-steps/

Best regards,
The 8Theme Team

#462380 Copied

Nene

Participant

December 12, 2025 at 11:29

Greetings,

I have disabled that plugin and using another one.
I am successful on doing payment using Mobile but still fails on the desktop getting same error
Can you please check on your side using the new payment plugin that is there.
Just click place an order from both desktop and Mobile and you will see that the only the mobile is failing

#462381 Copied

Nene

Participant

December 12, 2025 at 11:38

Place order on Desktop Successful
Place order on Mobile phone fails

Kindly help

#462382 Copied

Jack Richardson

Support staff

December 12, 2025 at 14:59

Hello @Nene,

Could you please place a test order with the XStore AMP plugin temporarily disabled? If this resolves the issue, we would like to ask whether it is essential for you to use this plugin on your website, or if it can be disabled. It appears there may be compatibility issues with third-party plugins on the checkout page, and disabling it could help ensure that product ordering functions properly.

Best regards,
Jack Richardson
The 8Theme Team

#462395 Copied

Nene

Participant

December 12, 2025 at 15:14

Hello Jack

Which plugin do you advise
I tries 3 already and get same error

Tried paypal as well and it fails.

AMP is important because gives best UX to clients

Can you login and check may be some miss configurationa that need to be fixed

#462397 Copied

Nene

Participant

December 12, 2025 at 15:49

OTP
224141

#462402 Copied

Jack Richardson

Support staff

December 14, 2025 at 19:15

Hello @Nene,

Sorry for the delay in answering due to weekends.

Have you had a chance to test the website with the XStore AMP plugin temporarily disabled, as we previously suggested (https://www.8theme.com/topic/cannot-complete-a-purchase-becausw-checkout-loadinf-indefinetly/#post-462395)? We kindly await your feedback to determine whether the issue is related to our theme/plugins or caused by another plugin.

If the problem is resolved after disabling the XStore AMP plugin and it is important for you to continue using it, we will look for possible solutions on your web-site. However, if the issue persists even with the XStore AMP plugin disabled, we kindly ask you to deactivate all third-party plugins to identify which one is causing the error.

Thank you for your understanding and assistance in debugging the issue. We look forward to your feedback.

Best regards,
Jack Richardson
The 8Theme’s Team

#462471 Copied

Nene

Participant

December 14, 2025 at 22:49

Greetings Team

Thanks for the feedback.
Disabled the AMP and I am able to continue with the purchases.

I will the AMP disabled while you work on the payment mecanisms for AMP.
Let me know when you get the final solution so that we can test and close the ticket

#462480 Copied

Samir Malik

Support staff

December 15, 2025 at 10:32

Hello Nene,

We have applied the hotfix to your website.

Could you please test it again?

Thank you.

Best regards,
The 8Theme Team

#462502 Copied
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