Cannot add product to cart - by YG - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 3 years, 1 month ago ago by Rose Tyler

  • Avatar: YG
    YG
    Participant
    January 7, 2021 at 07:29

    I updated to the most recent version of the theme today. I noticed immediately after that I can’t add any product to cart. I could delete existing product in the cart, I could add to the wishlist but I couldn’t add to cart.

    I did troubleshooting by using the default theme and deactivating all plugins, the add to cart function worked. Immediately I installed just the theme, it stopped working again. All I get is the loop loading screen.

    I need help as I intend to go live in 36 hours.

    Thanks

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 7, 2021 at 08:13

    Hello,

    Thanks for contacting us.
    Download ajax-spv-add-to-cart.min.js file from this page – https://dropmefiles.com/uiQyY and reupload it into xstore/js folder via FTP. Let us know the result.

    Regards

    Avatar: YG
    YG
    Participant
    January 7, 2021 at 09:05

    Awesome!

    Thank you very much Rose Tyler, it worked. Another new thing I noticed since thee update with all variable products is: when clicking the “+” or “-“ button, there’s a white box that surfaces in the background of the product page. This happens to be on Safari only from what I noticed. I have attached a picture for more clarity. It doesn’t happen with simple products.

    Thank you.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 7, 2021 at 10:08

    Thanks for the reply.
    I do not see a picture of the problem. Use the Lightshot screenshot tool to share screenshots.

    Regards

    Avatar: YG
    YG
    Participant
    January 7, 2021 at 13:30

    Here’s a link as requested.
    https://prnt.sc/wi8i81
    Cheers

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 8, 2021 at 08:09

    Hello,

    What version of the Safari browser do you use? We do not see the issue. Please try to clear cache and check one more time.

    Regards

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