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Cannot Add Mega Menu : nothing response after click

This topic has 15 replies, 5 voices, and was last updated 9 months, 1 weeks ago ago by Andrew Mitchell

Benz

Participant

March 3, 2025 at 19:44

Hi, I want to add mega menu. After click button “Add Mega menu” . Nothing happened

Files is visible for topic creator and
support staff only.

#436077 Copied Theme version: 9.4.8

14 Answers

Rose Tyler

Support staff

March 3, 2025 at 20:23

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#436088 Copied

Benz

Participant

March 8, 2025 at 10:30

Here is the temp login

Please contact administrator
for this information.

#436614 Copied

Rose Tyler

Support staff

March 8, 2025 at 10:53

Hello, Benz,

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, provide us with temporary FTP access
https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/

Thank you for your cooperation.

Best regards,
8Theme’s Team

#436616 Copied

Benz

Participant

March 8, 2025 at 11:09

Already tried disable plugins. Issue still persists

Please contact administrator
for this information.

#436617 Copied

Benz

Participant

March 8, 2025 at 11:45

kindly check the slides section also. I cannot add new slides. Thanks

#436623 Copied

Jack Richardson

Support staff

March 10, 2025 at 09:16

Dear @Benz,

I hope you are doing well.

Could you kindly check if there are any custom configurations on your server that might be preventing admin notices from being displayed? It appears that an additional section should be visible on the Mega Menu page, as shown in the following screenshot: https://prnt.sc/EJ0vtazLse7X.

If no such configurations are in place, we may need to investigate the issue further on the code level. The functionality is working correctly on our local websites, which suggests that this issue is specific to your website.

Please let us know your findings at your earliest convenience.

Best regards,
Jack Richardson
8Theme Team

#436733 Copied

Benz

Participant

March 10, 2025 at 09:33

Do you mean this part I circle in the attached image?

Files is visible for topic creator and
support staff only.

#436737 Copied

Benz

Participant

March 10, 2025 at 10:23

I contacted my server support (SiteGround) and followed their instructions to troubleshoot the issue. Specifically, I:

Disabled the Speed Optimizer plugin (related to JavaScript and CSS) as suggested by server support — but the problem still persists.

Tried disabling the Pro Elements and Core Plugin to identify conflicts. However, after disabling the Core Plugin, I was unable to access the Slides and Mega Menus features.

please see the attachment for reference.

Could you please advise on how to resolve this issue? Your help would be greatly appreciated.

Files is visible for topic creator and
support staff only.

#436743 Copied

Benz

Participant

March 11, 2025 at 13:18

Hi,

Any updates on the issue?

kindly advise

#436908 Copied

Luca Rossi

Support staff

March 12, 2025 at 11:09

Dear @Benz,

We hope you are doing well.

Could you please confirm if the password has been changed? We are currently unable to log in.

Looking forward to your response.

Best regards,
8Theme Team

Please contact administrator
for this information.

#437026 Copied

Benz

Participant

March 12, 2025 at 11:20

Please see below.

Please contact administrator
for this information.

#437029 Copied

Luca Rossi

Support staff

March 13, 2025 at 08:19

Dear @Benz,

We kindly ask you to try again at your convenience. Please let us know the outcome.

Should you need any further assistance, feel free to reach out.

Best regards,
The 8Theme Team

#437139 Copied

Benz

Participant

March 13, 2025 at 12:00

Thank you

#437168 Copied

Andrew Mitchell

Support staff

March 13, 2025 at 12:00

Dear Benz,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#437169 Copied
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The issue related to '‘Cannot Add Mega Menu : nothing response after click’' has been successfully resolved, and the topic is now closed for further responses

Cannot Add Mega Menu : nothing response after click

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