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Cannot activate theme license - by CW - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 1 weeks, 5 days ago ago by Andrew Mitchell

  • Avatar: CW
    CW
    Participant
    June 5, 2025 at 03:07

    it keep showing not registered even after I key in the license code

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #446449 Copied
    5 Answers
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 5, 2025 at 06:48

    Hi CW,

    We are sorry to hear that. Please kindly send us the access credentials to your website in a private message, and we will do our best to activate it and investigate the issue.

    Best regards,
    8Theme’s Team

    #446453 Copied
    Avatar: CW
    CW
    Participant
    June 6, 2025 at 10:36

    Please help to check

    Please contact administrator
    for this information.
    #446577 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 6, 2025 at 11:50

    Hello,

    We appreciate your prompt response.

    Please provide temporary FTP access.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    #446586 Copied
    Avatar: CW
    CW
    Participant
    June 9, 2025 at 02:56

    Please check mesage

    Content is visible for topic creator and
    support staff only.
    #446643 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 9, 2025 at 08:01

    Hello, CW,

    We have resolved this issue. Kindly check it at your convenience.

    Best regards,
    The 8Theme Team

    #446652 Copied
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