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Cannot activate the theme - by miszisz - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 8 years, 11 months ago ago by Eva Kemp

miszisz

Participant

May 16, 2015 at 10:02

Uploaded the theme, but could not activate or make a preview of it. If I try to activate it gives me a blank page and I cannot even login to the admin panel. I have to delete the theme from the cPanel to be able to change the theme back.

This is the link what shows after the activation. I tried to activate it to the main page as well, with same result.
I have the latest WP

http://www.helmetcover-usa.com/newhelmetcover/wp-admin/themes.php?activated=true

Thanks

#64291 Copied Theme version: 1.7.1

5 Answers

Eva Kemp

Support staff

May 16, 2015 at 10:29

Hello,

What php version are you using?
If it’s 5.2 version you should contact your host and ask them to increase it at least to 5.3 version.
Please check it.

Regards,
Eva Kemp.

#64297 Copied

miszisz

Participant

May 16, 2015 at 14:13

Hello Eva,
PHP 5.4.24 version.

So that is not a problem.

Thanks for any other suggestion!

#64319 Copied

Eva Kemp

Support staff

May 16, 2015 at 19:41

Hello,

Please provide us with FTP and wp-admin panel credentials in private content.

Thank you.
Regards,
Eva Kemp.

#64341 Copied

miszisz

Participant

May 17, 2015 at 17:18

Sending info

Please, contact administrator
for this information.

#64372 Copied

Eva Kemp

Support staff

May 18, 2015 at 08:54

Hello,

I’ve checked php information of your site and you’re using php version 5.2:
http://storage1.static.itmages.com/i/15/0518/h_1431935553_4512366_011b354b30.png
So contact your host and ask them to change php version to 5.3.

Thank you.
Regards,
Eva Kemp.

#64428 Copied
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