Return to previous page

Cannot access the header editor via Elementor

This topic has 4 replies, 2 voices, and was last updated 2 hours, 22 minutes ago ago by Andrew Mitchell

TURUS

Participant

March 25, 2026 at 23:20

The issue is in the WordPress dashboard under XStore Builders > Header Builder. When I click “Go to Builder” to edit the header, Elementor does not open. Instead, it just reloads the same page inside the dashboard, so I cannot access the header editor via Elementor.

#467904 Copied

3 Answers

Andrew Mitchell

Support staff

March 26, 2026 at 07:58

Hello, TURUS,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#467914 Copied

TURUS

Participant

March 27, 2026 at 16:30

I resolved the issue myself by performing a full site reset, deleting the demo (electron2) and everything associated with it, and installing a new demo. However, I need the header from (electron2) as it’s suitable for my work. My question is, what’s the correct way to delete the current header and install the (electron2) header without problems and in a proper manner? Please provide me with relevant links and videos along with your guidance. Thank you, Mr. Andrew Mitchell, for your response and follow-up.

#467985 Copied

Andrew Mitchell

Support staff

March 27, 2026 at 17:07

Hello, TURUS,

You can set up any header using XStore pre-built templates, which can be found in the Elementor editor. For more detailed information, please refer to the following article:
https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Best regards,
The 8Theme Team

#467994 Copied
Viewing 4 results - 1 through 4 (of 4 total)