• 

  MichaelB

  Participant

  December 19, 2020 at 01:16

  Arrange by “new” and see all the unanswered comments.

  Jack usually responds but it can take a fair few weeks to do so. Appreciate you need to speak to the developer team but the delay and lack of apology is still unacceptable.

  #264909 Copied Theme version: 7.1.2
  3 Answers
  

  Rose Tyler

  Support staff

  December 19, 2020 at 08:48

  Hello,

  Sorry, but our feature requests do not have limits on the reply time.
  Here you can find our support policy – https://www.8theme.com/documentation/xstore/support/support/ Additional customization in files is outside the scope of our basic support.
  If you need help with the additional customization to add a new feature and do not want to wait, submit a customization request to WPKraken team
  Thanks for understanding.

  Regards

  #264915 Copied
  

  MichaelB

  Participant

  December 19, 2020 at 15:28

  Having no limit to respond to customers is just funny, haha!

  Funny joke 🙂

  What’s the actual answer?

  #264959 Copied
  

  Jack Richardson

  Support staff

  December 21, 2020 at 08:44

  Hello, @MichaelB

  We are working on our requests that are in progress and planned states, so please be more patient.
  Also you can check the boards from time to time and there surely will be the answer for your request too.

  Regards, Jack Richardson

  #265080 Copied
• Viewing 4 results - 1 through 4 (of 4 total)