Can not search or edit anything on xstore builder

This topic has 4 replies, 2 voices, and was last updated 1 weeks, 4 days ago ago by Alex Carter

  • Avatar: Yahoo Souq
    Yahoo Souq
    Participant
    June 25, 2025 at 18:59

    can not search or edit anything on xstore builder

    3 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 26, 2025 at 07:16

    Hello,

    Thank you for reaching out to us.

    Please provide an example of what you are trying to edit but are unable to do so.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Yahoo Souq
    Yahoo Souq
    Participant
    June 26, 2025 at 12:16

    Drop down menu in select menu and search anything in edit section are not working

    Content is visible for topic creator and
    support staff only.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 26, 2025 at 12:27

    Hello,

    We appreciate your prompt response.

    Please read this article – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

    Search works fine – https://prnt.sc/PmrcFRTjVz4I , a menu can be selected – https://prnt.sc/yKs0JtLU1i2O

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example –https://fex.net/ , and provide us with the URL.

    Warm Regards,
    The 8Theme Team

  • Viewing 4 results - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.Log in/Sign up

Helpful Topics

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.