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Can not register - by ChineseMoods - on WordPress WooCommerce support

This topic has 3 replies, 3 voices, and was last updated 3 years, 7 months ago ago by Rose Tyler

ChineseMoods

Participant

September 4, 2020 at 02:59

Dear 8theme:

I reset the site and try to register Xstore theme to my new domain site but failure, please let me know the problem.

Thank you!
Best regards,
Wilbur

#250447 Copied Theme version: v.6.3.9 (child v.0.0.1)

2 Answers

John Holden

Support staff

September 4, 2020 at 04:53

Hi,

Please send:

– FTP info (server, username, password, port)
– Admin info (wp-admin URL, username, password)

I will check this problem for you.

Regards,
Hung PD

#250453 Copied

Rose Tyler

Support staff

September 4, 2020 at 07:12

Dear ChineseMoods,

If you are using the latest WordPress version, to be able to activate the theme, you need to use the latest XStore version – https://xstore.helpscoutdocs.com/article/63-theme-update

Regards

#250465 Copied
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