Can not register - by ChineseMoods - on WordPress WooCommerce support

This topic has 3 replies, 3 voices, and was last updated 3 years, 10 months ago ago by Rose Tyler

  • Avatar: ChineseMoods
    ChineseMoods
    Participant
    September 4, 2020 at 02:59

    Dear 8theme:

    I reset the site and try to register Xstore theme to my new domain site but failure, please let me know the problem.

    Thank you!
    Best regards,
    Wilbur

    2 Answers
    Avatar: John Holden
    John Holden
    Support staff
    September 4, 2020 at 04:53

    Hi,

    Please send:

    – FTP info (server, username, password, port)
    – Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,
    Hung PD

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2020 at 07:12

    Dear ChineseMoods,

    If you are using the latest WordPress version, to be able to activate the theme, you need to use the latest XStore version – https://xstore.helpscoutdocs.com/article/63-theme-update

    Regards

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