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  ngcctg

  Participant

  August 2, 2021 at 17:23

  Unable to edit email builder template. After edit, click update, but 404 error. Not updated.

  https://www.loom.com/share/0f86b5ad143645769dced3453a4bfc71

  #297372 Copied Theme version: 8.0.2 WooCommerce version: 5.5.2
  6 Answers
  

  Olga Barlow

  Participant

  August 2, 2021 at 19:57

  Hello,

  Provide us with WP Dashboard and FTP access to your site to check the issue in more detail.

  Regards

  #297405 Copied
  

  ngcctg

  Participant

  August 2, 2021 at 20:20

  I shared cpanel details

  Please contact administrator
  for this information.

  #297415 Copied
  

  Olga Barlow

  Participant

  August 2, 2021 at 20:35

  Hello,

  We don’t need cPanel. We need WP Dashboard and FTP access to your site. Contact your hosting provider if you don’t know what FTP is.

  Regards

  #297419 Copied
  

  ngcctg

  Participant

  August 2, 2021 at 20:43

  please see.

  Please contact administrator
  for this information.

  #297421 Copied
  

  Olga Barlow

  Participant

  August 3, 2021 at 09:57

  Hello,

  Provide us with the server error logs, please. It looks that there is some limit in server settings and the error log will show which one.

  Regards

  #297482 Copied
  

  ngcctg

  Participant

  August 3, 2021 at 13:16

  Problem solved, Contacted hosting provider, said that Mod Security was blocking some rules. they white-listed them.

  #297525 Copied
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