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Can not alter the link of header button when set to custom

This topic has 13 replies, 2 voices, and was last updated 3 years, 11 months ago ago by Jannis T

  • Avatar: Jannis T
    Jannis T
    Participant
    June 15, 2021 at 02:27

    Hi,

    i’m trying to change the link of the header button to a new link but even after publishing the change the link of the button remains the same https://prnt.sc/15fkqop
    As you can see in the screenshot the change has been published, the custom link points to the new product URL https://redmonster.gr/organic-tshirt/ but on the status-bar at the bottom it points to the old link https://redmonster.gr/redmonster-tshirt/

    I’ve also tried deleting the button and recreating it from scratch, but the button configuration is again the same pointing at https://redmonster.gr/redmonster-tshirt/ , which is weird…new button should be empty with no link?!

    I deactivated all 3rd party plugins, disabled all caches (plugins and/or server-cache) but with no success..

    Setting the button to a page actually works so for the moment i’ve set the button to a page so that it doesn’t 404 the requests, but i need to set it to a custom link.

    Thanks in advance,
    JT

    Please, contact administrator
    for this information.
    #290940 Copied Theme version: 7.2.11 WooCommerce version: 5.4.1
    12 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 15, 2021 at 14:39

    Hello,

    You created another header for the site but tried to edit the default one https://prnt.sc/15i68xr
    I removed the custom header and link that you added to the default header works fine https://prnt.sc/15i6e2e .

    Regards

    #290984 Copied
    Avatar: Jannis T
    Jannis T
    Participant
    June 15, 2021 at 15:06

    Hello Olga,

    even with the custom header removed, i can not change the link when set to Custom https://prnt.sc/15i8rhq

    I can not change the link from https://redmonster.gr/redmonster-tshirt/ to https://redmonster.gr/organic-tshirt/

    After publishing the changes the button still links to https://redmonster.gr/redmonster-tshirt/

    Regards,
    JT

    #290995 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 15, 2021 at 16:52

    Hello,

    Got it. Provide us with FTP access to your site to check the issue in more detail.

    Regards

    #291017 Copied
    Avatar: Jannis T
    Jannis T
    Participant
    June 15, 2021 at 17:40

    Hello,

    same credentials as webadmin

    Thanks in advance,
    JT

    Please contact administrator
    for this information.
    #291024 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 16, 2021 at 13:48

    Hello,

    Can’t connect to your FTP https://gyazo.com/ecc45da12e3bd9520af21c9ee5e0e5b5

    Regards

    #291091 Copied
    Avatar: Jannis T
    Jannis T
    Participant
    June 16, 2021 at 18:08

    Hi,

    yes because you use passive mode, please use active mode as stated in the private content area

    Regards

    #291125 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 16, 2021 at 18:37

    Hello,

    Does not work for us https://gyazo.com/dd87c2004ef15088d0f158b870a49460

    Regards

    #291136 Copied
    Avatar: Jannis T
    Jannis T
    Participant
    June 16, 2021 at 20:21

    Hi,

    i’m sorry for the inconvenience, there were issues with the firewall and are fixed now.
    Please try again with PASSIVE mode now

    Thanks
    JT

    #291149 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 17, 2021 at 10:11

    Hello,

    Works. Thank you. I have passed the issue to our developers. I’ll inform you once they fix the problem. We have a lot of requests these days, but we plan to fix this up to Monday-Tuesday.
    Take my apologies for this delay.

    Regards

    #291193 Copied
    Avatar: Jannis T
    Jannis T
    Participant
    June 24, 2021 at 10:34

    Hello,

    any progress on this ?

    Regards

    #291888 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 24, 2021 at 13:23

    Hello,

    Take our apologies for the delay in answering. Try now, please.

    Regards

    #291922 Copied
    Avatar: Jannis T
    Jannis T
    Participant
    June 24, 2021 at 13:37

    Hi,

    works now.

    Much appreciated & Regards,
    JT

    #291929 Copied
  • Viewing 13 results - 1 through 13 (of 13 total)

The issue related to '‘Can not alter the link of header button when set to custom’' has been successfully resolved, and the topic is now closed for further responses

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