Buy now button is not visible and there is nothing showing in Wishlist page also there is issue with the advance filter. All these issues appears after I updated the theme.
This topic has 10 replies, 3 voices, and was last updated 3 months, 1 weeks ago ago by Jack Richardson
Buy now button is not visible and there is nothing showing in Wishlist page also there is issue with the advance filter. All these issues appears after I updated the theme.
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Warm Regards,
The 8Theme Team
Please check and solve the issue asap.
Hello,
We appreciate your prompt response.
As we can see, you are using a pirate version of our theme – https://prnt.sc/wzzsyYqlHpea
It is not safe and we can’t be responsible for the code and work of the pirate version.
We would recommend you re-upload on site the official version of XStore, purchased from ThemeForest, and activate the theme using the official purchase code https://xstore.helpscoutdocs.com/article/90-how-to-find-your-themeforest-item-purchase-code
Then apply patches – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/
Warm Regards,
The 8Theme Team
This is not the pirated version of your theme, purchased from ThemeForest. I have already purchase code and all. Attaching the themeforest account ss Please check
Please check again, i just activated the theme using the official purchase code again.
Hello,
We appreciate your prompt response.
1/ XStore Builders > Single Product Builders > edit template > Add to cart element settings > enable the Buy now – https://prnt.sc/YkvDYyBIaTLV
2/ Appearance > Widgets > edit content of the Shop sidebar
3/ Wishlist dynamic page can be changed to static using our shortcodes https://prnt.sc/vc1Sn2yY6uSB , example is in the video – https://youtu.be/ZyjZ-vCx0pE
Warm Regards,
The 8Theme Team
Please setup the Wishlist page as it is still not working.
Hello, Tanweer
To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.
They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.
Thank you for your cooperation!
Best Regards,
The 8Theme Team
Hello @Tanweer,
We hope this message finds you well.
It appears that certain plugins or custom code may be preventing the content of the wishlist page from displaying correctly. In order to investigate the issue further and implement a solution, we kindly request that you provide us with FTP access to your site.
Your cooperation is greatly appreciated, and we will do our best to resolve the matter promptly.
Best regards,
The 8Theme Team
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