Buy now button is not visible and there is nothing showing in Wishlist page

This topic has 10 replies, 3 voices, and was last updated 3 months, 1 weeks ago ago by Jack Richardson

  • Avatar: Tanweer
    Tanweer
    Participant
    August 28, 2025 at 15:45

    Buy now button is not visible and there is nothing showing in Wishlist page also there is issue with the advance filter. All these issues appears after I updated the theme.

    Files is visible for topic creator and
    support staff only.
    9 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 28, 2025 at 16:15

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Tanweer
    Tanweer
    Participant
    August 28, 2025 at 16:17

    Please check and solve the issue asap.

    Please contact administrator
    for this information.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 28, 2025 at 16:38

    Hello,

    We appreciate your prompt response.

    As we can see, you are using a pirate version of our theme – https://prnt.sc/wzzsyYqlHpea

    It is not safe and we can’t be responsible for the code and work of the pirate version.

    We would recommend you re-upload on site the official version of XStore, purchased from ThemeForest, and activate the theme using the official purchase code https://xstore.helpscoutdocs.com/article/90-how-to-find-your-themeforest-item-purchase-code

    Then apply patches – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

    Warm Regards,
    The 8Theme Team

    Avatar: Tanweer
    Tanweer
    Participant
    August 28, 2025 at 16:44

    This is not the pirated version of your theme, purchased from ThemeForest. I have already purchase code and all. Attaching the themeforest account ss Please check

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    support staff only.
    Avatar: Tanweer
    Tanweer
    Participant
    August 28, 2025 at 16:52

    Please check again, i just activated the theme using the official purchase code again.

    Files is visible for topic creator and
    support staff only.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 28, 2025 at 17:04

    Hello,

    We appreciate your prompt response.

    1/ XStore Builders > Single Product Builders > edit template > Add to cart element settings > enable the Buy now – https://prnt.sc/YkvDYyBIaTLV

    2/ Appearance > Widgets > edit content of the Shop sidebar

    3/ Wishlist dynamic page can be changed to static using our shortcodes https://prnt.sc/vc1Sn2yY6uSB , example is in the video – https://youtu.be/ZyjZ-vCx0pE

    Warm Regards,
    The 8Theme Team

    Avatar: Tanweer
    Tanweer
    Participant
    August 28, 2025 at 17:26

    Please setup the Wishlist page as it is still not working.

    Avatar: Alex Carter
    Alex Carter
    Support staff
    August 28, 2025 at 17:45

    Hello, Tanweer

    To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

    They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

    Thank you for your cooperation!

    Best Regards,
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 29, 2025 at 07:29

    Hello @Tanweer,

    We hope this message finds you well.

    It appears that certain plugins or custom code may be preventing the content of the wishlist page from displaying correctly. In order to investigate the issue further and implement a solution, we kindly request that you provide us with FTP access to your site.

    Your cooperation is greatly appreciated, and we will do our best to resolve the matter promptly.

    Best regards,
    The 8Theme Team

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