Return to previous page

Bunch of decommissioned testing domains showing up with licences, but not the actual live domain

This topic has 4 replies, 2 voices, and was last updated 6 months, 4 weeks ago ago by Rose Tyler

Bas Kling

Participant

October 2, 2023 at 11:16

Hi,

not having logged in to the support dashboard, I’ve noticed this new overview of registered license domains. It struck me that a lot of old and decommissioned domains are shown (why? nothing’s hosted there) and our actual live site/domain isn’t listed.
Please explain/help

Please, contact administrator
for this information.

#369073 Copied Theme version: 5.1.14

3 Answers

Rose Tyler

Support staff

October 2, 2023 at 12:15

Hello, Bas Kling,

Thank you for contacting us and for using XStore.

Please read this article – https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites

Kind Regards,
8theme team

#369094 Copied

Bas Kling

Participant

October 2, 2023 at 13:15

Hello Rose,

Thanks for getting back to me. Obviously, we know how to register the theme, as we’ve been using it for over 3 years.
My question is half answered: why doesn’t the overview list our live website’s domain?

#369109 Copied

Rose Tyler

Support staff

October 2, 2023 at 14:09

Hello, Bas Kling,

Maybe it was registered a long ago.
Go to your site dashboard > XStore > Welcome panel > unregister the theme and register it one more time. The site will appear in the list then.

Kind Regards,
8theme team

#369121 Copied
Tagged: best selling themes, decommissioned testing domains, domain licensing problems, live domain issues, woocommerce licensing, woocommerce themes
Viewing 4 results - 1 through 4 (of 4 total)

The issue related to '‘Bunch of decommissioned testing domains showing up with licences, but not the actual live domain’' has been successfully resolved, and the topic is now closed for further responses

Bunch of decommissioned testing domains showing up with licences, but not the actual live domain

Recent Topics

Helpful Topics

Useful links WooCommerce & WordPress

Browse by popular tags:

Explore our best WordPress WooCommerce Themes collection