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Bugs after update - by Brockway - on WordPress WooCommerce support

This topic has 18 replies, 3 voices, and was last updated 10 years, 2 months ago ago by Jack Richardson

Brockway

Participant

October 12, 2015 at 15:30

Hello,

i just update your theme and it’s plugin and i have a few errors:

1- In VC i have trouble opening text elements and info box elements

2- The one page menu is not working, despite all my attemps, he was working so well before the update.

Regards.

#93299 Copied

17 Answers

Jack Richardson

Support staff

October 12, 2015 at 15:51

Hello,

1. Please make sure you deleted the file wp-content/themes/royal/vc_templates/vc_row.php. After that check the editor.

2. Please check documentation https://www.8theme.com/demo/docs/royal/#!/3_one_page . One page configuration has changed in the recent theme version.

Best regards,
Jack Richardson.

#93308 Copied

Brockway

Participant

October 12, 2015 at 16:21

Hi,

1- i dont have a “vc_row.php” file but it’s named by “_vc_row.php

2- i already check the doc, and i cant see any difference in it, because it match what i did, can you fix it please or atleast tell me what i am missing.

#93328 Copied

Eva Kemp

Participant

October 12, 2015 at 16:25

Hello,

Please provide us with FTP and wp-admin panel credentials in private content.

Regards,
Eva Kemp.

#93332 Copied

Brockway

Participant

October 12, 2015 at 17:12

Here,

Regards.

Please, contact administrator
for this information.

#93345 Copied

Eva Kemp

Participant

October 12, 2015 at 17:46

Hello,

As I see you’ve added pages to your menu http://storage3.static.itmages.com/i/15/1012/h_1444668338_7924982_f3e3ce6e59.png , but you should use Links element. Please read the documentation attentively:
https://www.8theme.com/demo/docs/royal/#!/3_one_page

Thank you.

Regards,
Eva Kemp.

#93358 Copied

Brockway

Participant

October 12, 2015 at 18:26

Hi, i will try again.

But what about the VC bug ?

Edit: i try custom link on the US version, still not working…

#93370 Copied

Brockway

Participant

October 12, 2015 at 18:35

Edit2 : I make it work, i dont know why the update swipe all my row id, but fine…

#93376 Copied

Eva Kemp

Participant

October 12, 2015 at 18:40

Hello,

Is your issue resolved now?

Regards,
Eva Kemp.

#93381 Copied

Brockway

Participant

October 12, 2015 at 18:47

I’m still waiting an answer about the VC bug.

btw with “page”, “custom link”, or whatever everything work for the menu when the update dont wipe out your row ids’s.

#93384 Copied

Eva Kemp

Participant

October 12, 2015 at 18:54

Hello,

Visual Composer editor is working fine.
Please view screenshots:
http://storage6.static.itmages.com/i/15/1012/h_1444672370_2189831_f7ee5c8a96.png
http://storage7.static.itmages.com/i/15/1012/h_1444672424_4444322_a3802a5218.png

Try to check it in another browser.

Regards,
Eva Kemp.

#93387 Copied

Brockway

Participant

October 12, 2015 at 20:53

Well, on my side i see that on any navigator sometimes i cant open an Element on VC, sometimes it’s very very long to open, and sometimes no problem.

But my client on his side cant open anything.
So i’m pretty embarassed right now.

#93421 Copied

Jack Richardson

Support staff

October 13, 2015 at 09:09

Hello,

Sorry, but we can’t replicate the issue you described. Is your client using updated browser version?
Try to use another browser and check the editor there.

Best regards,
Jack Richardson.

#93498 Copied

Brockway

Participant

October 13, 2015 at 09:51

He and i already try IE, Chrome and Firefox, i still manage (with a little bit of pain) to edit the elements, but not him, we seem to not have the same level of bugs. But something is definitly here…

#93508 Copied

Brockway

Participant

October 13, 2015 at 20:26

Still nothing on that ?

Cheers.

#93712 Copied

Eva Kemp

Participant

October 14, 2015 at 11:52

Hello,

Please take our apologies but we still can’t reproduce this problem:
http://storage1.static.itmages.com/i/15/1014/h_1444819875_5092975_11f040c444.png

Please check if the issue persists in default WordPress theme.
Are your browsers up to date?

Regards,
Eva Kemp.

#93817 Copied

Brockway

Participant

October 14, 2015 at 16:41

Hi there, seem like my client computer was the issue, i manage to fix it.
Never the less it’s weird that the issue appear just after the update, and i notice some “slowness” on VC after it too.

Cheers.

#93913 Copied

Jack Richardson

Support staff

October 14, 2015 at 18:01

Hello,

We’re glad that the issue has been solved. Let us know if further assistance is needed.

Best regards,
Jack Richardson.

#93941 Copied
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